Bilingual Accounts Receivable Collections Specialist – Call Centre

. Make a high volume of outbound calls to customers regarding outstanding balances and payment commitments.

Posted 9/25/2026full-timeSaint-Jean-sur-Richelieu • CanadaMid-LevelSenior💰 CA$65,000 - CA$71,000 per yearWebsite

Tools & technologies

ERP

Key responsibilities & impact

Make a high volume of outbound calls to customers regarding outstanding balances and payment commitments.
Conduct collection efforts with customers to obtain payment of outstanding balances and negotiate payment arrangements in accordance with established company guidelines.
Use active listening and problem-solving skills to understand customer concerns, clarify payment-related issues, and determine appropriate next steps.
Review payment details, account information, and customer inquiries using ERP and CRM systems.
Accurately and thoroughly document customer interactions, payment commitments, required follow-ups, and relevant account information.
Complete required follow-ups within the prescribed timelines regarding payment arrangements, customer commitments, and unresolved issues.
Escalate complex customer concerns, disputed information, or situations exceeding established guidelines to the appropriate internal contact.
Maintain a professional, confident, respectful, and solutions-oriented approach in all customer interactions.
Protect customer and company information by following established procedures, confidentiality requirements, and applicable policies.

What you’ll need

Fluency in spoken and written French and English is required to communicate effectively with contacts across multiple Canadian provinces, including Quebec, as well as in the United States.
Previous experience in a fast-paced, performance-metrics-driven call centre is an asset.
Experience in high-volume accounts receivable collections, telemarketing, or a comparable role involving outbound calls.
Excellent active listening, problem-solving, negotiation, and customer service skills.
Energetic, resilient, and able to remain professional under pressure.
Motivated to achieve individual and team targets.
Receptive to coaching, feedback, and continuous improvement.
Able to adapt, as needed, to changes in processes, priorities, and systems.
Excellent organizational skills, including strong attention to detail and accurate note-taking.

Comp & perks

Permanent, full-time position (40 hours per week)
Hybrid work arrangement: 2 days per week in the Saint-Jean-sur-Richelieu office
Free parking
Group benefits plan and retirement savings program available after the probationary period