Customer Implementation Manager

Daniels Health

. Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support .

Posted 10/14/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $75,343 - $90,127 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading end-to-end customer implementations, managing project plans, and coordinating cross-functional teams to ensure successful project delivery. Proficient in risk management, stakeholder communication, and process improvement within regulated industries.

Highest-signal resume keywords

Project ManagementCustomer ImplementationsCross-Functional CoordinationRisk ManagementStakeholder Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project PlanningDependency TrackingIssue ResolutionChange ControlStatus Reporting

Soft Skills

Organizational SkillsAttention to DetailDecision MakingInfluencing Skills

Tools & Technologies

Project Management PlatformsCRM SystemsSalesforceCollaboration Tools

Industry Keywords

HealthcareHealth TechnologyClinical OperationsRegulated Industry

About the role

Key responsibilities & impact

Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support
Serve as the primary point of contact and project lead for customers throughout the implementation lifecycle
Develop and maintain project plans, including scope, milestones, timelines, deliverables, dependencies, and risks
Facilitate customer kickoffs, implementation meetings, readiness reviews, and post-launch follow-up activities
Coordinate cross-functional teams including Sales, Account Management, Operations, Supply Chain, Installation, Technology, Clinical Education, Training, and Client Success
Drive accountability for project deliverables, action items, and deadlines across internal and external stakeholders
Monitor implementation progress, proactively identify risks, and develop mitigation plans to keep projects on track
Maintain project documentation, status reports, risk logs, action plans, and launch readiness materials
Manage scope changes and ensure implementation requirements are documented and communicated effectively
Identify opportunities to improve implementation processes, tools, workflows, and the overall customer experience
Work with external stakeholders and internal teams including Sales, Account Management, Supply Chain, Installation, Field Services, Plant Operations, and Clinical Education
Schedule and lead internal implementation meetings and drive clear communication throughout the process

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
Experience managing customer implementations, onboarding programs, client delivery initiatives, operations projects, or related project management activities
Experience in healthcare, healthcare services, health technology, clinical operations, medical waste, or another regulated industry
Proven success leading complex, cross-functional implementation or deployment projects
Strong project management skills, including planning, dependency tracking, risk management, issue resolution, change control, and status reporting
Experience using project management platforms, CRM systems such as Salesforce, and collaboration tools
Exceptional organizational skills with strong attention to detail and follow-through
Ability to work independently, prioritize competing demands, and make sound decisions in a dynamic environment
Strong communication and stakeholder management skills with the ability to influence without direct authority
Background checks and drug testing are part of the post-offer hiring process

Benefits

Comp & perks

Job stability as an essential, non-seasonal, recession-proof healthcare service
Medical, Dental, and Vision Insurance effective on Day One
Paid Short-Term Disability
Company-sponsored Life Insurance
Voluntary Long-Term Disability and Accident Insurance
401K matching plan: 50% employer match on up to 6% contribution, with up to 3% employer contribution, 5-year vesting schedule, and no waiting period on the match
Full-time, 40 hours per week, with long-term career potential
Mission-driven work improving healthcare safety and sustainability through medical waste management
Opportunities to expand skills in leadership, data analysis, and cross-functional collaboration