Customer Service Manager

Daniels Health

. Lead and develop a high-performing customer service team .

Posted 11/12/2026full-timeFresno • California • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer service teams, driving continuous improvement, and enhancing customer satisfaction through data-driven decision-making and effective communication. Proficient in utilizing Salesforce CRM and Microsoft Office Suite to monitor KPIs and improve operational efficiency.

Highest-signal resume keywords

Customer Service LeadershipData-Driven Decision MakingSalesforce CRM ProficiencyContinuous Improvement MethodologiesAnalytical Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ExperienceProcess ImprovementKPI MonitoringRoot Cause AnalysisPerformance Management

Soft Skills

Excellent Communication SkillsRelationship BuildingCoaching and DevelopmentAccountabilityInfluencing Stakeholders

Tools & Technologies

Salesforce CRMMicrosoft Office SuiteExcelData Visualization ToolsTransportation Management Systems

Industry Keywords

LogisticsTransportationHealthcare ServicesWaste ManagementHighly Regulated Industries

About the role

Key responsibilities & impact

Lead and develop a high-performing customer service team
Deliver exceptional customer experiences
Drive continuous improvement
Partner across Operations, Transportation, Sales, and Finance
Monitor KPIs and business results
Build strong relationships with customers and cross-functional partners
Improve service delivery consistency and customer satisfaction metrics
Enhance team performance through coaching, accountability, and development
Identify and implement process improvements that reduce service issues and improve operational efficiency
Establish a data-driven culture focused on continuous improvement and customer success

Requirements

What you’ll need

5+ years of customer service experience, including at least 2 years in a leadership or supervisory role
Demonstrated success leading customer-facing teams in a fast-paced environment
Strong analytical and problem-solving skills with the ability to make data-driven decisions
Proficiency with Salesforce CRM and Microsoft Office Suite, particularly Excel
Experience improving service processes, managing escalations, and enhancing customer satisfaction outcomes
Excellent written and verbal communication skills with the ability to influence stakeholders at all levels
Knowledge of root cause analysis, continuous improvement methodologies, and performance management practices
Ability to work on-site and reliably commute to the Fresno, CA facility
Experience in logistics, transportation, healthcare services, waste management, or other highly regulated industries
Familiarity with route optimization or transportation management systems such as Roadnet or Tegos
Experience building operational dashboards and utilizing reporting or data visualization tools

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage beginning on your first day of employment
401(k) with company match
Life insurance
Disability coverage
Additional voluntary benefit options
Long-term career stability and growth opportunities
Career growth opportunities to develop leadership, operational, and business management skills
Collaborative culture valuing innovation, accountability, teamwork, and customer commitment