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Senior Account Manager
Daniels Health. Support the development and execution of customer account strategies aligned with client retention, revenue growth, cost savings, and profitability metrics .
Posted 11/6/2026full-timeAlbany • New York • United StatesSenior💰 $90,000 - $130,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing customer account strategies that drive retention, revenue growth, and profitability while providing product expertise and ongoing education to clinical staff. Strong ability to manage projects, conduct audits, and advocate for customers across various departments.
Highest-signal resume keywords
Customer Account Strategy DevelopmentProject ManagementProduct ExpertiseRelationship BuildingSalesforce.com Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract ManagementData AssessmentKPI AuditingValue Based SellingProcess Improvement
Soft Skills
Verbal CommunicationWritten CommunicationPresentation SkillsProblem SolvingCollaboration
Tools & Technologies
Salesforce.comMicrosoft Office
Industry Keywords
Hospital ServicesService IndustryCustomer RetentionRevenue GrowthCost Savings
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Support the development and execution of customer account strategies aligned with client retention, revenue growth, cost savings, and profitability metrics
- Become a trusted advisor by understanding customers’ businesses and aligning needs with company solutions
- Develop account blueprints covering contract terms, expiration, services, products, and buying groups
- Manage projects and solve problems across departments for customers
- Provide ongoing in-service education to clinical staff on products and services
- Provide product expertise across the full service offering
- Assist with waste policy capture, design, review, annual assessment, and adjustment
- Advocate for customers internally and collaborate with operations, sales, logistics, and finance
- Conduct routine audits related to contractual KPIs
- Support new product installations and program implementations at customer sites
- Support strategic customer meetings
- Support quarterly business reviews through audits, data assessment, stakeholder feedback, recommendations, and process improvements
Requirements
What you’ll need- 7+ years of industry experience
- Strong relationship building skills
- Hospital services or related service industry experience highly desirable
- Excellent verbal and written communication skills
- Strong presentation skills with value based selling confidence
- Outstanding computer-based skills, including Salesforce.com and Microsoft Office
Benefits
Comp & perks- Commission eligibility
- Equal employment opportunity protections
- Background checks and drug testing as part of the post-offer hiring process