Service Operations Manager

Daniels Health

. Lead and support a team of 15 Field Service Technicians across many hospital sites .

Posted 9/29/2026full-timeCleveland • Ohio • United StatesMid-LevelSenior💰 $62,477 - $75,012 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing service teams, ensuring regulatory compliance, and delivering exceptional customer service in healthcare environments. Proficient in project management and operational oversight to drive continuous improvement and account growth.

Highest-signal resume keywords

Leadership ExperienceProject ManagementCustomer Service SkillsRegulatory ComplianceTeam Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service ManagementOperational KPIsSafety TrainingAudit ConductingInventory Coordination

Soft Skills

Strong CommunicationRelationship BuildingContinuous Improvement

Tools & Technologies

Service Tracking ToolsReporting Systems

Certifications & Qualifications

Bachelor’s DegreeCOVID-19 Vaccination

Industry Keywords

HealthcareHospital EnvironmentsRegulatory StandardsService Excellence

About the role

Key responsibilities & impact

Lead and support a team of 15 Field Service Technicians across many hospital sites
Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers
Train hospital staff and internal teams on product use, safety, and compliance
Conduct audits, monitor service quality, and drive continuous improvement
Build relationships with hospital personnel and attend facility meetings
Hire, train, and manage service staff, including scheduling, performance reviews, and safety training
Maintain accurate records and ensure regulatory compliance
Collaborate with Sales and Regional Operations to support account growth and retention
Deliver exceptional service to hospital partners across the greater Cleveland area
Support frontline staff and improve patient environments
Lead a non-sales, non-engineering service operation focused on service excellence and team management

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
5+ years of leadership experience in a service-related industry (healthcare preferred)
Strong communication, project management, and customer service skills
Experience managing teams, budgets, and operational KPIs
COVID-19 vaccination required
Experience working in hospital environments or with healthcare clients (nice to have)
Familiarity with regulatory standards and safety protocols (nice to have)
Comfort using service tracking tools and reporting systems (nice to have)
Ability to lift up to 40 lbs and push/pull up to 500 lbs
Ability to walk up to 2+ miles per day and navigate staircases
Ability to work in hospital environments and occasionally outdoors

Benefits

Comp & perks

401K matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
Medical, Dental, and Vision coverage effective Day 1
Paid short-term disability
Company-sponsored life insurance
Paid vacation and sick time
Wellness resources
Professional development opportunities
Job stability as an essential healthcare service provider
Empowering, visionary culture
Permanent, full-time role
Hybrid work arrangement
Standard Monday–Friday schedule, typically 8 AM–5 PM, with flexibility for hospital servicing or travel