Senior Customer Success Manager

Darede

. Manage a portfolio of high-touch clients, with a focus on retention and revenue growth .

Posted 9/17/2026full-timeBarueri • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success management, focusing on client retention, revenue growth, and data-driven decision-making. Proficient in building relationships across all levels of customer organizations and leading consultative engagements to achieve business objectives.

Highest-signal resume keywords

Customer Success ManagementData-Driven Decision MakingAWS Solutions Architect Associate CertificationConsultative SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessCRM ToolsMetrics ToolsData AnalysisKPI TrackingChurn Risk ManagementOnboarding ProcessReport CreationBusiness Review FacilitationExpansion Opportunities Identification

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsRelationship BuildingProactivity

Certifications & Qualifications

AWS Solutions Architect AssociateAWS Cloud PractitionerCustomer Success Certifications

Industry Keywords

Customer RetentionRevenue GrowthClient EngagementContinuous ImprovementStrategic Mindset

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Manage a portfolio of high-touch clients, with a focus on retention and revenue growth
Develop a deep understanding of clients’ business objectives and create customized success plans
Serve as the client’s single point of escalation; coordinate war rooms and critical incident response across business units
Anticipate delivery and relationship risks before they become complaints or lead to churn
Lead the advanced onboarding process and ensure consistent adoption of the technology solution
Facilitate alignment meetings and business reviews (QBRs), delivering data-driven strategic insights based on usage data and value delivered
Monitor customer success indicators (NPS, Health Score, churn risk, engagement, etc.) and act proactively to mitigate risks
Take a consultative approach to identifying expansion opportunities (upselling and cross-selling), in partnership with the Sales team
Represent the voice of the customer internally with Product, Architecture, Marketing, and Support teams
Follow up on and record customer requests using the available tools
Create and present reports tracking key customer indicators as needed
Create and maintain reports on customer health metrics, churn rates, and other KPIs
Support the standardization and evolution of CS processes, driving continuous improvement
Act as a mentor and technical reference for junior and mid-level CSMs
Represent Darede at events, forums, and meetings with AWS

Requirements

What you’ll need

Solid experience (at least 5 years) in Customer Success
Consultative skills, with a focus on generating value and achieving customers’ business objectives
Proficiency in CS, CRM, and metrics tools
Strong analytical skills, with the ability to interpret data and make data-driven decisions
Fluent English
AWS Solutions Architect Associate or AWS Cloud Practitioner certification
Advanced training in negotiation, public speaking, persuasion, and sales
Excellent verbal and written communication and interpersonal skills
Strong ability to build effective professional relationships at all levels of the customer organization, from technical teams to senior leadership and C-level executives
Ability to manage multiple tasks and projects simultaneously
Strategic mindset focused on results and delivered value
Ownership mindset, proactivity, and autonomy in account management
Ability to work effectively with multidisciplinary teams in dynamic environments
Collaborative approach and commitment to continuous improvement
Specializations or certifications in Customer Success
Completed higher education in fields such as Business Administration, Information Technology, Marketing, Communications, Public Relations, Engineering, or related areas

Benefits

Comp & perks

Life insurance (Prudential)
Birthday gift card
Birthday off
TotalPass
Profit-sharing bonus (PLR)
Health insurance
Dental insurance
Referral bonus program
Reimbursement for certifications in the AWS career path
Partnerships with educational institutions