Darede

Analyst

• Administer and support Azure databases (Azure SQL, Managed Instance) and SQL Server running on VMs.
• Monitor production environments and respond to incidents, including analysis, mitigation, and resolution.
• Troubleshoot performance issues, replication problems, and outages.
• Execute production changes through the GMUD change-management process and support rollback and contingency procedures.
• Tune queries and indexes; ensure valid backups and successful restores.
• Participate in root cause analysis (RCA) and stability improvement initiatives.

Database Analyst – Mid-Level

Cloud Engineer

• Serve as the focal point for the client’s AWS infrastructure operations, including provisioning, monitoring, maintenance, and incident resolution
• Provide ongoing technical support to ensure the availability and performance of the client’s AWS services
• Respond promptly to incidents and technical issues
• Implement and maintain security policies in accordance with established guidelines
• Identify opportunities to optimize costs and performance
• Ensure the efficient and scalable use of AWS resources
• Build and maintain a close relationship with the client
• Understand specific needs and provide tailored solutions
• Keep documentation of operating procedures and resolved incidents up to date
• Provide regular status and performance reports
• Participate in the planning and execution of projects related to infrastructure and information security

Cloud Infrastructure Analyst, Mid-Level

General

• Lead the Assess phase: discover on-premises and cloud database environments, produce technical assessments, and recommend migration strategies
• Define technical migration strategies based on data volume, acceptable downtime, and heterogeneity
• Support the design of database landing zones, HA/DR topologies, and instance sizing
• Execute migrations of large and complex workloads, including mission-critical environments in the financial sector
• Execute cutovers, validate post-migration integrity and performance, and recommend modernization initiatives
• Lead proofs of concept for modernization scenarios before production deployment
• Perform performance tuning, diagnose issues, optimize queries and instances, and present results
• Work with Oracle, SQL Server, PostgreSQL, MySQL, MongoDB, Elasticsearch, and Redis
• Design and support AWS database architectures focused on high availability, scalability, cost-effectiveness, and performance
• Prepare and present technical documentation for assessments and migration results
• Perform post-migration troubleshooting, query tuning, instance parameter optimization, and partitioning
• Plan backup and disaster recovery strategies
• Provide technical support and leadership to mid-level analysts by reviewing deliverables and guiding decisions
• Mentor the team, standardize runbooks, and promote best practices
• Collaborate with AWS Architecture on infrastructure, networking, and security

Database Specialist

Customer Success Manager

• Manage a portfolio of high-touch clients, with a focus on retention and revenue growth
• Develop a deep understanding of clients’ business objectives and create customized success plans
• Serve as the client’s single point of escalation; coordinate war rooms and critical incident response across business units
• Anticipate delivery and relationship risks before they become complaints or lead to churn
• Lead the advanced onboarding process and ensure consistent adoption of the technology solution
• Facilitate alignment meetings and business reviews (QBRs), delivering data-driven strategic insights based on usage data and value delivered
• Monitor customer success indicators (NPS, Health Score, churn risk, engagement, etc.) and act proactively to mitigate risks
• Take a consultative approach to identifying expansion opportunities (upselling and cross-selling), in partnership with the Sales team
• Represent the voice of the customer internally with Product, Architecture, Marketing, and Support teams
• Follow up on and record customer requests using the available tools
• Create and present reports tracking key customer indicators as needed
• Create and maintain reports on customer health metrics, churn rates, and other KPIs
• Support the standardization and evolution of CS processes, driving continuous improvement
• Act as a mentor and technical reference for junior and mid-level CSMs
• Represent Darede at events, forums, and meetings with AWS

Database Analyst – Mid-Level

Cloud Infrastructure Analyst, Mid-Level

Database Specialist

Senior Customer Success Manager