Dark Horse Consulting Group

Business Operations

• Own the strategy, governance, and continuous improvement of DHCG's Resource Management System
• Ensure accurate, timely data on consultant allocation, availability, and utilization firm-wide
• Direct the Weekly Management Meeting and deliver executive-ready dashboards
• Lead discussions to optimize resource utilization, collaborative project staffing, and client experience
• Set thresholds, governance, and escalation protocols for monitoring project resource consumption against budget
• Flag budget-overrun risks and opportunities to expand client support
• Identify and implement business process improvements, including AI and automation tools
• Interface with the Pipeline and Conflicts committee and maintain the master database of committee decisions
• Direct the Principal Portfolio Review and Client Project Review programs
• Build systems to proactively surface and correct client- and project-level issues
• Partner with project leads and Managing Partners to identify and progress client relationship expansion opportunities
• Own the client satisfaction survey program and report results to the ELT and broader practice
• Support SOW amendments and follow-on scoping documents with project leads, Business Development, and Legal
• Interface directly with clients as the business-side representative of engagements
• Oversee end-to-end project initiation after SOW signature, including project team confirmation, client code name assignment, secure dataroom provisioning, and timesheet entry
• Ensure timely client communication at project kickoff and key engagement milestones
• Serve as an escalation point for client service and delivery issues
• Manage, coach, and develop one direct report
• Liaise between Business Operations and Finance, Legal, HR, and Business Development
• Represent Business Operations in ELT-level planning and decision-making
• Provide senior-level support for conferences, trade shows, and business events as needed
• Support ad hoc sales and client engagement activities
• Interface with Marketing Communications to inform marketing strategy based on utilization projections and client trends

Director, Business Operations – Account Management