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IT Field Technician
Darkhorse Tech, Inc.. Provide customer service via phone, remote, and on-site technical support .
Posted 10/5/2026full-timeCharlotte • North Carolina • United StatesJunior💰 $55,000 - $70,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Tier 1 troubleshooting, configuration, and administration of client systems, including printers and networks. Strong communication and customer service skills are essential for building client relationships and providing effective technical support.
Highest-signal resume keywords
Tier 1 TroubleshootingTechnical Support ExperienceCustomer Service SkillsMicrosoft Windows 7 And NewerNetwork Equipment Configuration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingConfigurationAdministrationUser TrainingDiagnostic ProceduresEnd-User Device MaintenancePassword ResetsDrive MappingCable TerminationNetwork Line Running
Soft Skills
Verbal CommunicationWritten CommunicationTime ManagementReliabilityProblem Solving
Tools & Technologies
Microsoft Office 2010 And NewerMicrosoft Office 365Apple OSAntivirus ProgramsFirewall Programs
Industry Keywords
Technical SupportCustomer ServiceClient RelationshipsOn-Site SupportRemote Support
About the role
Key responsibilities & impact- Provide customer service via phone, remote, and on-site technical support
- Travel to dental offices in the assigned Charlotte-area region
- Build client relationships and help identify technical solutions
- Guide clients through diagnostic procedures to identify and resolve errors
- Communicate with vendors regarding service requests and open tickets
- Respond to and document support requests using established methods
- Perform maintenance on end-user devices
- Provide user training and self-fix solutions
- Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
- Handle password resets, drive mapping, and user account setup
- Run network lines, punch down cable, and terminate RJ45 connections
- Provide Saturday coverage through an on-call rotation
- Perform Tier 1 troubleshooting, configuration, and administration for client systems and software
Requirements
What you’ll need- Excellent verbal and written communication
- Proven time management skills
- Proven reliability and ability to work independently
- Excellent customer service skills
- Problem solving and troubleshooting skills
- 1-2 years of tech support experience
- 1-2 years of customer service experience
- Bachelor's degree in Information Technology or Computer Science is preferred
- Must have reliable transportation
- Candidates should reside in the Charlotte area
- Ability to provide Monday-Friday 8:00am-5:00pm coverage and rotating Saturday coverage
- Tier 1 troubleshooting, configuration, and administration experience with printers, wireless networks, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer, Microsoft Office 2010 and newer, Microsoft Office 365, and Apple OS
Benefits
Comp & perks- Remote assistance when not working on-site
- Exposure to a wide variety of products and services
- Ongoing user training and self-fix solutions
- Rotating Saturday on-call coverage