Darkhorse Tech, Inc.

Technical Project Manager

• Work under the direction of the Project Manager to assist with administrative tasks and oversee multiple projects
• Ensure tasks and tickets are completed on time
• Maintain communication with clients, vendors, and technicians regarding scope of work and project timelines
• Communicate with clients about scope, scheduling, timelines, updates, and next steps
• Follow up on open items, pending responses, delayed tasks, and outstanding action items
• Track project tasks, tickets, timelines, and commitments
• Coordinate internal scheduling for onsite and remote project work
• Communicate with vendors regarding scheduling, timelines, deliverables, and project needs
• Respond to client questions and requests
• Manage client expectations and escalate concerns, delays, blockers, and timeline risks
• Coordinate with internal teams, project resources, vendors, procurement, and installation resources
• Monitor the status and timing of ordered parts or equipment with Procurement
• Coordinate travel for Installation Technicians when required
• Assist with creating and updating internal processes, policies, and procedures
• Handle sensitive information confidentially and professionally
• Support training for Project team members and new hires as needed

IT Project Coordinator