Tier 1 Help Desk Technician, Eastern Time Zone Shift

Darkhorse Tech, Inc.

. Provide excellent customer service via phone and remote technical support .

Posted 10/14/2026full-timeRemote • United StatesJunior💰 $40,000 - $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing customer service and technical support, with a focus on troubleshooting and resolving issues related to hardware, software, and network equipment. Proficient in user training and maintaining client relationships while ensuring effective communication and problem-solving.

Highest-signal resume keywords

Customer ServiceTechnical SupportTroubleshootingMicrosoft WindowsNetwork Configuration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingConfigurationMicrosoft Windows 7Microsoft Office 365Apple OSPrinter AdministrationAntivirus ProgramsFirewall ProgramsUser Account SetupDiagnostic Procedures

Soft Skills

Verbal CommunicationWritten CommunicationTime ManagementReliabilityProblem-Solving

Tools & Technologies

PCsPrintersPeripheralsNetwork EquipmentDental Imaging Products

Certifications & Qualifications

Bachelor's Degree in Information TechnologyBachelor's Degree in Computer Science

Industry Keywords

Customer Service ExperienceTech Support ExperienceOn-Call RotationSaturday Coverage

About the role

Key responsibilities & impact

Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Communicate with vendors to request service, update, and resolve open tickets
Respond to and document support requests using established methods
Perform maintenance tasks on end-user devices
Provide ongoing user training and self-fix solutions to clients
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Handle password resets, drive mapping, and user account setup
Perform Tier 1 troubleshooting, configuration, and administration for printers, wireless networks, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer, Microsoft Office 2010 and newer, Microsoft Office 365, Apple OS, and related systems
Build client relationships while assisting with hardware, software, peripheral equipment, and specialized dental imaging products
Perform limited Saturday coverage as part of an on-call rotation schedule

Requirements

What you’ll need

Excellent verbal and written communication skills
Proven time management skills
Proven reliability and ability to work independently
Excellent customer service skills
Problem-solving and troubleshooting skills
1–2 years of customer service experience
1–2 years of tech support experience preferred
Bachelor's degree in Information Technology or Computer Science preferred
Availability for 7:00am to 4:00pm EST hours
Ability to provide limited Saturday coverage as part of an on-call rotation schedule

Benefits

Comp & perks

Remote work
Limited Saturday coverage as part of an on-call rotation schedule
Exposure to a wide variety of hardware, software, peripheral equipment, and specialized dental imaging products
Ongoing user training and self-fix solutions experience