Director of Accounts

Darkroom

. Serve as the strategic lead and day-to-day contact for TikTok Shop clients .

Posted 10/26/2026full-timeUnited StatesLead💰 $130,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client strategy, with a strong focus on TikTok Shop and social commerce dynamics. Proven ability to lead cross-functional teams, optimize campaign performance, and deliver strategic insights to enhance client relationships.

Highest-signal resume keywords

Account ManagementClient StrategyLeadership ExperienceTikTok Shop ExpertisePerformance Metrics Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign OptimizationPerformance ReportingStrategic PlanningClient Relationship ManagementCross-Functional Team Coordination

Soft Skills

Strong CommunicationPresentation SkillsProblem-SolvingStrategic ThinkingClient-First Mindset

Tools & Technologies

TikTok ShopSocial Commerce Tools

Industry Keywords

Brand PartnershipsCreator DynamicsAffiliate PerformanceClient TouchpointsFast-Paced Environment

About the role

Key responsibilities & impact

Serve as the strategic lead and day-to-day contact for TikTok Shop clients
Align client goals, performance, and brand positioning
Identify upsell opportunities and collaborate with leadership to expand client scope
Partner with Strategists, Creator Managers, and Media teams on campaign rollouts and optimization
Monitor client GMV, campaign KPIs, and affiliate performance
Translate performance insights into action through reporting and strategy pivots
Coordinate Strategy, Creative, Creator, and Paid teams to deliver cohesive campaigns
Stay current on TikTok Shop innovations, tools, and competitive shifts
Educate clients and inform strategic planning
Mentor and manage Account Managers and/or Associates
Ensure delivery excellence across client touchpoints

Requirements

What you’ll need

5+ years in account management, client strategy, or brand partnerships
3+ years in a leadership or management position
Minimum 1 year of experience managing TikTok Shop brands
Deep understanding of TikTok Shop, social commerce, and creator/influencer dynamics
Experience owning client relationships, managing cross-functional teams, and delivering against performance metrics
Strong communication, presentation, and problem-solving skills
Strategic thinking and a client-first mindset
Comfortable in a fast-paced, evolving environment with multiple stakeholders
Clear, fluent English communication with U.S.-based clients and senior stakeholders
Ability to work 9 am–5 pm EST
Current eligibility to work in the United States and ability to answer visa sponsorship requirements

Benefits

Comp & perks

Unlimited PTO + US holidays
Remote-first culture
Hybrid work with weekly in-office time for employees based in or near the New York or Lisbon HQs
Health, dental, and vision coverage
401(k) program with company match
Profit-sharing opportunities
Flexible parental leave
Interdisciplinary growth and professional development opportunities