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Darktrace

Director, Technical Success – LATAM

Darktrace

. Translate GEO and company priorities into clear multi-team plans, operating expectations, performance measures and resource decisions .

Posted 11/4/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer-facing technical teams, focusing on onboarding, adoption, and risk management while leveraging data analytics to enhance customer success and operational efficiency.

Highest-signal resume keywords
Cybersecurity ExpertiseTechnical Account ManagementCustomer Success LeadershipData Analytics ProficiencySaaS Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Risk ManagementValue RealisationTechnical EngagementOnboarding PracticesPerformance ManagementRoot-Cause ResolutionCustomer Health ReviewsEscalation ManagementTechnical CoachingSuccession Planning
Soft Skills
Influencing Senior StakeholdersCoaching and DevelopmentCross-Team CollaborationCommunication SkillsProblem-Solving
Tools & Technologies
AIAutomationAnalyticsDigital EngagementReusable Assets
Industry Keywords
Technical SuccessProfessional ServicesSolutions EngineeringRecurring-Revenue ModelsComplex Customer Environments

Tech Stack

Tools & technologies
Cyber Security

About the role

Key responsibilities & impact
  • Translate GEO and company priorities into clear multi-team plans, operating expectations, performance measures and resource decisions
  • Strengthen adoption, value realisation, risk management, renewal readiness and operating performance across Technical Success teams
  • Establish standards for success planning, technical reviews, value evidence, renewal readiness and executive business reviews
  • Oversee strategic customer recovery plans and significant escalations, engaging executive sponsors and technical stakeholders
  • Establish scalable standards for onboarding, time-to-value, product adoption, priority use-case activation and ongoing technical engagement
  • Mobilise Product, Engineering, Support, Services or Enablement responses to recurring technical barriers and capability gaps
  • Standardise proactive risk identification, customer health reviews, CTA quality, mitigation planning, escalation paths and operating rhythms
  • Lead root-cause resolution for systemic product, process or capability risks
  • Use AI, automation, analytics, digital engagement and reusable assets to improve productivity, scalability and customer experience
  • Lead, coach and develop frontline Managers, including performance management, technical coaching, succession planning and organisational change adoption
  • Build leadership depth and succession readiness by identifying high-potential talent, capability gaps and development opportunities
  • Synthesise complex customer, technical and performance information into clear recommendations
  • Influence senior stakeholders without direct authority and represent Technical Success in customer, regional and company forums
  • Ensure customer insights, product feedback, adoption barriers and competitive themes reach the teams best positioned to act

Requirements

What you’ll need
  • Substantial experience in cybersecurity, technology, Technical Success, Technical Account Management, Customer Success, Professional Services, Solutions Engineering or a related post-sale technical function
  • Typically 10+ years of relevant experience
  • 5+ years leading customer-facing technical teams
  • Understanding of enterprise cybersecurity, SaaS, recurring-revenue models and complex customer environments
  • Experience building or improving scalable practices across onboarding, adoption, value realisation, customer health, risk management, renewal readiness or technical engagement
  • Ability to use customer, product usage, health, risk, workforce and operational data to identify patterns, set priorities and improve outcomes
  • A bachelor’s degree or equivalent practical experience is preferred

Benefits

Comp & perks
  • 100% medical, dental and vision insurance, plus dependents
  • Paid parental leave
  • Pet insurance Discount
  • Life insurance
  • Commuter benefits
  • 401(k)
  • Employee Assistance Program