Darktrace

Customer Success Manager

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value
• Identify high-value use cases that make the platform part of everyday security operations
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally
• Partner with security, IT, and technical stakeholders and collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals

Technical Success Manager – French Speaking

Security Engineer

• Support sales teams globally, based in Continental Europe, helping strategic customers adopt and secure Cloud and Hybrid Network technologies
• Accelerate revenue growth, influence product direction, and establish Darktrace as a market leader in Cloud security
• Serve as a trusted advisor to customers, partners, and internal stakeholders
• Partner with account teams and regional leadership to develop AI security strategies supporting revenue growth, customer retention, and platform expansion
• Serve as senior technical authority for strategic opportunities involving DFIR, Cloud, SaaS, identity, network, and hybrid environments
• Lead executive briefings, customer workshops, technical evaluations, and Proof of Value engagements
• Mentor field pre/post-sales engineers and account teams on Cloud security technologies, competitive positioning, and customer engagement strategies
• Advise customers on cloud security transformation, including multi-cloud adoption, workload protection, SaaS security, identity security, and operational resilience
• Demonstrate and position Darktrace behavioural AI capabilities across cloud, network, email, endpoint, identity, and emerging AI environments
• Help customers build governance, visibility, and security controls around Cloud usage
• Develop relationships with CISOs, CIOs, Security Architects, and executive stakeholders
• Identify expansion opportunities across Darktrace’s Network, Email, Cloud, Endpoint, Identity, OT, and AI Security solutions
• Collaborate with Product Management and Engineering on customer feedback, competitive intelligence, feature requests, and roadmap influence
• Support repeatable Cloud and Hybrid Network security sales motions, technical enablement programs, and customer success frameworks
• Create thought leadership content including webinars, whitepapers, conference presentations, blogs, and industry research
• Represent Darktrace at executive events, analyst briefings, industry conferences, and Cloud security forums
• Develop and maintain strategic partnerships with hyperscalers, AI platform providers, cloud providers, SASE vendors, MSSPs, and consulting partners

Senior Cloud Security Specialist – Global Blackbelt

Solutions Engineer

• Partner with account teams and regional leadership to develop AI security strategies supporting revenue growth, customer retention, and platform expansion
• Serve as senior technical authority for strategic AI security opportunities across enterprise, cloud, SaaS, hybrid, and operational technology environments
• Lead executive briefings, customer workshops, technical evaluations, and Proof of Value engagements focused on AI security outcomes
• Mentor field pre/post-sales engineers and account teams on AI security technologies, competitive positioning, and customer engagement strategies
• Advise customers on securing GenAI platforms, AI copilots, AI agents, AI development environments, and autonomous workflows
• Demonstrate and position Darktrace / SECURE AI capabilities and the Darktrace Behavioural AI Platform
• Help customers build governance, visibility, and security controls around enterprise AI use
• Develop trusted relationships with CISOs, CIOs, AI leaders, security architects, and executive stakeholders
• Identify expansion opportunities across Network, Email, Cloud, Endpoint, Identity, OT, and AI Security solutions
• Collaborate with Product Management and Engineering on customer feedback, competitive intelligence, feature requests, and roadmap influence
• Support repeatable AI security sales motions, technical enablement programs, and customer success frameworks
• Create and present thought leadership through webinars, whitepapers, conference presentations, blogs, and industry research
• Represent Darktrace at customer executive events, analyst briefings, industry conferences, and AI security forums
• Develop and maintain strategic partnerships with hyperscalers, AI platform providers, cloud providers, SASE vendors, MSSPs, and consulting partners

Senior Solutions Engineer – Global Black Belt

General Counsel

• Draft, review, and negotiate software license and master services agreements with customers
• Draft, review, and negotiate reseller and distribution agreements with partners
• Draft, review, and negotiate data processing agreements
• Draft, review, and negotiate marketing, advertising, and other strategic commercial arrangements
• Partner cross-functionally with Global Sales, Partner Organization, Finance, and Deal Desk teams
• Deliver timely, practical, and scalable legal support
• Support and drive legal team initiatives
• Coordinate across stakeholders to advance key projects and improve processes as the company scales
• Conduct legal research and provide guidance on a variety of issues
• Provide support across employment matters, disputes, marketing and advertising, intellectual property, and cyber incident response

Senior Legal Counsel

• Support sales teams around the world, based on the US East Coast, helping strategic customers adopt and secure AI technologies through Darktrace's Behavioral Defense Platform and Darktrace / SECURE AI portfolio
• Serve as a trusted advisor to customers, partners, and internal stakeholders
• Partner with account teams and regional leadership to develop AI security strategies supporting revenue growth, customer retention, and platform expansion
• Serve as a senior technical authority for strategic AI security opportunities across enterprise, cloud, SaaS, hybrid, and operational technology environments
• Lead executive briefings, customer workshops, technical evaluations, and Proof of Value engagements
• Mentor field pre/post-sales engineers and account teams on AI security technologies, competitive positioning, and customer engagement strategies
• Advise customers on securing GenAI platforms, AI copilots, AI agents, AI development environments, and emerging autonomous workflows
• Demonstrate and position Darktrace / SECURE AI capabilities and the Darktrace Behavioural AI Platform
• Help customers build governance, visibility, and security controls around AI use
• Develop trusted relationships with CISOs, CIOs, AI leaders, security architects, and executive stakeholders
• Identify expansion opportunities across Network, Email, Cloud, Endpoint, Identity, OT, and AI Security solutions
• Collaborate with Product Management and Engineering on customer feedback, competitive intelligence, feature requests, and roadmap influence
• Support repeatable AI security sales motions, technical enablement programs, and customer success frameworks
• Create and present thought leadership content including webinars, whitepapers, conference presentations, blogs, and industry research
• Represent Darktrace at customer executive events, analyst briefings, industry conferences, and AI security forums
• Develop and maintain strategic partnerships with hyperscalers, AI platform providers, cloud providers, SASE vendors, MSSPs, and consulting partners

• Partner with Expansion Account Executives and Technical Success Managers to drive growth within existing customers
• Lead the technical expansion process through discovery, solution alignment, use case development, and value realization
• Shape account strategy, uncover growth opportunities, and demonstrate measurable outcomes across the customer lifecycle
• Lead technical strategy for upsell, cross-sell, and renewals
• Identify expansion opportunities, risks, and technical whitespace
• Build credibility with Security, IT, and Cloud stakeholders
• Conduct ongoing discovery of customer environments, threats, and adoption gaps
• Translate insights into new use cases and expansion opportunities using MEDDPICC
• Align solutions to business outcomes, ROI, and success metrics
• Expand and optimize deployments across Darktrace’s core and cross-platform products
• Design scalable solutions across hybrid, multi-cloud, and existing security stacks
• Advise on integrations, performance, and architectural trade-offs
• Align solutions to SOC workflows, reduce alert fatigue, and improve analyst efficiency
• Engage technical and executive stakeholders with tailored messaging
• Translate capabilities into business value and influence decisions through consultative conversations
• Partner with AEs on opportunity qualification, deal strategy, and forecasting
• Support account planning, QBRs, and prioritization of high-impact initiatives
• Collaborate with Customer Success, Professional Services, Support, Product, and Engineering
• Drive adoption, resolve challenges, and provide product feedback

Solutions Engineer, Expansion

Account Executive

• Achieve quarterly revenue targets through acquiring new accounts within the assigned territory
• Identify, develop, and qualify leads
• Self-source business with regional support from Marketing, Inside Sales, and Channel teams
• Present and demonstrate Darktrace cyber threat defense solutions to information security experts and C-level executives
• Partner with Subject Matter Experts, Technical Account Managers and Cyber Threat Analysts
• Deliver Proof of Values to prospective customers
• Manage a portfolio of client accounts
• Drive the sales operation from prospecting through closing deals

Marketing

• Lead global customer marketing programs, events, and targeted go-to-market initiatives that create sourced pipeline for acquisition and expansion and promote customer advocacy
• Design, own, and execute customer programs and experiences across the customer journey
• Develop and execute 3–5 targeted programs annually to deliver pipeline, meetings, and exceptional customer experiences
• Manage marketing plans and customer journeys addressing audience use cases, customer needs, procurement cycles, and compliance requirements
• Create audience- and industry-specific plays with product marketing and go-to-market teams
• Build inbound and outbound promotion plans to engage target cohorts and open new relationships and opportunities
• Create activation-ready audience toolkits for consistent cross-channel execution
• Design repeatable frameworks, planning cadences, activation playbooks, and connected workflows for global execution and measurable outcomes
• Partner with marketing, product marketing, customer success, and other stakeholders on priorities, pipeline goals, and execution
• Own and scale Darktrace’s global customer event portfolio, including Tech Meetups and Defender Days
• Own pipeline creation and acceleration for defined audiences and segments
• Build a repeatable, data-driven targeted program engine
• Plan, orchestrate, and execute virtual and in-person events to drive value and meetings
• Leverage or create marketing materials across critical channels and connect experiences based on contact responses
• Drive presence and influence with Darktrace communities, associations, and thought-leadership platforms
• Monitor cybersecurity and AI trends, funding priorities, and competitive insights to inform plans for sales, product, and executive leadership
• Define KPIs for awareness, engagement, and pipeline contribution; track, measure, and report monthly and quarterly
• Build repeatable processes using Darktrace systems for campaign execution and optimization
• Manage the marketing budget with accuracy and transparency while delivering ROI and pipeline

Senior Manager, Audience and Program Marketing

Product Manager

• Develop a deep and well-rounded understanding of the product, its underlying technology, customer use cases, and broader market landscape
• Ensure product features and enhancements align with user needs
• Support high standards of quality and continuous improvement
• Act as a subject matter expert across the organisation
• Work closely with cross-functional teams to enhance communication and coordination
• Represent customer needs and help prioritise features and fixes with R&D
• Test new functionality and provide actionable feedback
• Support documentation and communication of product updates
• Partner with Product Marketing on messaging, positioning, go-to-market strategy, launch planning, enablement, demos, and documentation
• Build relationships with technical GTM teams and support customer insight gathering
• Deliver training and maintain accurate internal product information
• Ensure GTM teams can confidently position, sell, and support the product

Product Manager – NDR

• Partner with Expansion Account Executives and Technical Success Managers to drive growth within existing customers
• Lead the technical expansion process through discovery, solution alignment, use case development, and value realization
• Shape account strategy, uncover growth opportunities, and demonstrate measurable outcomes across the customer lifecycle
• Lead technical strategy for upsell, cross-sell, and renewals
• Identify expansion opportunities, risks, and technical whitespace
• Build credibility with Security, IT, and Cloud stakeholders
• Conduct ongoing discovery of customer environments, threats, and adoption gaps
• Translate insights into new use cases and expansion opportunities using MEDDPICC
• Align solutions to business outcomes, ROI, and success metrics
• Expand and optimize deployments across Darktrace’s core and cross-platform products
• Design scalable solutions across hybrid, multi-cloud, and existing security stacks including SIEM, SOAR, EDR, and NGFW
• Advise on integrations, performance, and architectural trade-offs
• Align solutions to SOC workflows including triage, investigation, and response
• Reduce alert fatigue and improve analyst efficiency
• Advance customers toward proactive, AI-driven security operations
• Engage technical and executive stakeholders with tailored messaging
• Translate capabilities into business value including ROI, efficiency, and risk reduction
• Influence decisions through consultative, insight-driven conversations
• Partner with Account Executives on opportunity qualification, deal strategy, and forecasting
• Support account planning, QBRs, and prioritization of high-impact initiatives
• Work with Customer Success, Professional Services, Support, Product, and Engineering
• Drive adoption, resolve challenges, and provide product feedback

Solutions Engineer – Expansion

• Partner with Expansion Account Executives and Technical Success Managers to drive growth within existing customers
• Lead the technical expansion process through discovery, solution alignment, use case development, and value realization
• Shape account strategy, uncover growth opportunities, and demonstrate measurable outcomes across the customer lifecycle
• Help customers strengthen cyber resilience, expand platform utilization, and maximize Darktrace’s impact across their environments
• Lead technical strategy for upsell, cross-sell, and renewals
• Identify expansion opportunities, risks, and technical whitespace
• Build credibility with Security, IT, and Cloud stakeholders
• Conduct ongoing discovery of customer environments, threats, and adoption gaps
• Translate insights into new use cases and expansion opportunities using MEDDPICC
• Align solutions to business outcomes, ROI, and success metrics
• Expand and optimize deployments across Darktrace’s core and cross-platform products
• Design scalable solutions across hybrid, multi-cloud, and existing security stacks
• Advise on integrations, performance, and architectural trade-offs
• Align solutions to SOC workflows, reduce alert fatigue, and improve analyst efficiency
• Advance customers toward proactive, AI-driven security operations
• Engage technical and executive stakeholders with tailored messaging
• Translate capabilities into business value and influence decisions through consultative conversations
• Partner with AEs on opportunity qualification, deal strategy, and forecasting
• Support account planning, QBRs, and prioritization of high-impact initiatives
• Collaborate with Customer Success, Professional Services, Support, Product, and Engineering
• Drive adoption, resolve challenges, and provide product feedback

Senior Solutions Engineer – Expansion

• Build trusted relationships with customer security and IT teams
• Create technical success plans to drive platform adoption, reduce risk, and deliver measurable value
• Identify high-value use cases for everyday security operations
• Monitor product usage, engagement, and health indicators to identify adoption gaps, underutilisation, and retention risks
• Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks
• Provide technical health insights for renewal readiness, QBRs, growth discussions, and account strategy
• Surface technical opportunities supporting expansion, upsell, and cross-sell activity with the Account Executive
• Represent technical users internally by communicating product feedback, risks, and success requirements
• Partner with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals

Technical Success Manager

• Build trusted relationships with customer security and IT teams
• Create technical success plans to drive platform adoption, reduce risk, and realise measurable value
• Identify high-value use cases for everyday security operations
• Use product usage, engagement, and health indicators to identify adoption gaps, underutilisation, and retention risks
• Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks
• Provide technical health insights for renewal readiness, QBRs, growth discussions, and account strategy
• Surface technical opportunities supporting expansion, upsell, and cross-sell activity with Account Executives
• Champion technical users' feedback, risks, and success requirements internally
• Travel at least 2 times per year

Product Marketing

• Own defined components within a solution area under the guidance of senior product marketing leadership
• Gather and maintain competitive intelligence, including battlecards, win/loss input, and ongoing competitor tracking
• Build sales enablement materials such as talk tracks, FAQs, and objection-handling content
• Develop content including blogs, one-pagers, and sales collateral
• Support case study and customer proof point development, including coordinating customer input and sourcing quotes
• Help shape how customers and sellers understand and adopt AI-native cybersecurity
• Collaborate with senior product marketing leaders, sales, and product teams
• Support high standards of integrity and accountability as part of the company’s governance and controls

Product Marketing Manager

• Serve as a trusted advisor, strategic thought leader, and public-facing evangelist
• Drive technical and executive engagement with customers, partners, industry analysts, media, and the broader AI and cybersecurity community
• Support executive and technical engagements with prospects and members of AI and security communities
• Conduct customer and partner executive and technical engagements
• Generate thought leadership content
• Participate in speaking engagements
• Collaborate with Marketing and Brand
• Participate in media engagements
• Support or write technical whitepapers and blogs
• Conduct market research and understand compliance
• Work with cybersecurity Product and R&D teams
• Provide security and AI strategy consultations

Technical Success Manager – French Speaking

Senior Cloud Security Specialist – Global Blackbelt

Senior Solutions Engineer – Global Black Belt

Senior Legal Counsel

Senior Solutions Engineer – Global Black Belt

Solutions Engineer, Expansion

Account Executive

Senior Manager, Audience and Program Marketing

Product Manager – NDR

Solutions Engineer – Expansion

Senior Solutions Engineer – Expansion

Technical Success Manager

Technical Success Manager

Product Marketing Manager

VP, Security – AI Strategy