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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B expansion and account management, with a strong focus on consultative selling, stakeholder engagement, and negotiation. Proven ability to drive growth and renewals while maintaining customer trust and delivering value through strategic account planning.
Highest-signal resume keywords
B2B ExpansionAccount ManagementConsultative SellingNegotiation SkillsStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningPipeline ManagementForecastingBusiness Case DevelopmentValue Articulation
Soft Skills
Strong CommunicationPresentation SkillsAttention to DetailResilienceAdaptability
Tools & Technologies
SaaS SolutionsCybersecurity Knowledge
Industry Keywords
UpsellCross-SellRenewal OpportunitiesStakeholder DynamicsBuying Processes
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Own and drive upsell, cross-sell, and renewal opportunities across an assigned book of accounts
- Build and execute account plans including whitespace, stakeholders, adoption, and risks
- Manage the end-to-end expansion cycle, from opportunity identification through close and renewal
- Conduct consultative discovery to identify what has changed, what is underutilized, and where value can be increased
- Develop business cases and proposals aligned to customer outcomes
- Lead negotiations while maintaining value and minimizing discounting
- Build trusted relationships with existing stakeholders and expand influence across the buying group
- Engage technical, business, financial, and executive stakeholders to drive alignment and decision-making
- Translate adoption, usage data, and outcomes into compelling expansion narratives
- Lead POVs and use-case expansions that demonstrate real value and drive decisions
- Partner closely with Customer Success, Sales Engineering, Renewals, and partners to deliver a seamless customer experience
Requirements
What you’ll need- Proven success in B2B expansion, upsell, or account management sales roles, with a track record of driving growth and renewals within existing accounts
- Experience managing and growing customer accounts (≤ $1B revenue), with an understanding of stakeholder dynamics and buying processes
- Strong consultative selling and discovery skills, with the ability to uncover new opportunities within existing customers and align them to business outcomes
- Demonstrated ability to multi-thread across stakeholders, build internal alignment, and maintain deal momentum even in complex account environments
- Commercial acumen with strength in negotiation, value articulation, and protecting pricing integrity
- Disciplined in account planning, pipeline management, and forecasting, with strong attention to detail and organizational skills
- Strong communication and presentation skills, with the ability to clearly explain technical concepts and business value to diverse audiences
- Working knowledge of cybersecurity, SaaS, or technical solutions, and the ability to position offerings within a customer’s broader environment
- Proven ability to operate in cross-functional environments, partnering with Customer Success and technical teams to drive outcomes and growth
- Resilient and adaptable, with the ability to manage competing priorities, navigate ambiguity, and balance growth with retention and customer trust
