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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Technical Success teams, driving customer adoption and retention, and managing complex stakeholder relationships. Proficient in enterprise cybersecurity, SaaS, and utilizing tools like Gainsight for performance management and reporting.
Highest-signal resume keywords
Leadership ExperienceCustomer Success ManagementTechnical Background in CybersecurityFluent in English and Proficient in French or DutchExperience with Salesforce and Gainsight
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Success ManagementCustomer Adoption StrategiesPerformance Metrics AnalysisRisk ForecastingIncident Response KnowledgeSaaS EnvironmentsNetworking KnowledgeCloud InfrastructureThreat DetectionTeam Performance Management
Soft Skills
Coaching SkillsCommunication SkillsStakeholder ManagementTeam DevelopmentProblem-Solving
Tools & Technologies
SalesforceGainsightData Quality ManagementLifecycle ManagementAccount Coverage Tools
Industry Keywords
Customer SuccessEnterprise SoftwareCybersecuritySaaSTechnical Account Management
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Own regional customer outcomes, technical success, team performance and operational excellence
- Lead and develop a team of Technical Success Managers across the Benelux and Nordic regions
- Drive customer adoption, retention and value realisation
- Partner with Sales, Renewals, Product, Support and Professional Services to deliver an exceptional customer experience
- Coach and develop a high-performing Technical Success Manager team using the six TSM competencies
- Own hiring, onboarding, ramp, ongoing enablement and succession planning for the region
- Set and inspect standards for technical success planning, adoption milestones, integrations, architecture risk and value realisation
- Identify adoption gaps, underutilisation and technical risk, escalating with Support and Product
- Represent the technical user regionally and communicate evidence-based product feedback and blockers to Product and Engineering
- Drive performance against GRR, NRR, customer health, Time-to-Value, adoption depth and forecast accuracy
- Act as escalation point for strategic and at-risk customers and run escalation and recovery processes
- Support strategic engagements and executive-level relationships, including CISOs and heads of security operations
- Partner with cross-functional teams and own the Professional Services-to-Technical Success handover
- Represent Technical Success in regional business reviews and leadership discussions
- Drive excellence in Gainsight, risk forecasting, lifecycle management, reporting, data quality and account coverage
Requirements
What you’ll need- Experience leading, coaching or managing customer-facing CS or technical teams
- Fluent English and proficiency in either French or Dutch are required
- A technical background sufficient to lead TSMs credibly — for example as a Technical Success or Technical Account Manager, Solutions Engineer, technical consultant or security practitioner
- Working knowledge of enterprise cybersecurity, networking, cloud, SaaS or infrastructure environments
- Familiarity with SOC workflows, threat detection or incident response
- A track record of driving retention, business outcomes and team performance in Customer Success, SaaS, cybersecurity or enterprise software
- Strong leadership, communication, coaching and stakeholder management skills across complex customer environments and executive relationships
- Experience with Salesforce, Gainsight or equivalent platforms
- Willingness to travel within the region
Benefits
Comp & perks- 25 days’ holiday + all public holidays
- Additional day off for your birthday
- Commuting allowance
- Pension Scheme
- Life & Disability insurance
- Employee Assistance Program
- Bicycle Leasing Scheme