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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading strategic UX research to influence product direction within complex software environments, with a focus on qualitative research methods and stakeholder engagement. Capable of establishing scalable research practices and fostering a research-centered culture to enhance user understanding across interconnected systems.
Highest-signal resume keywords
UX Research LeadershipQualitative Research MethodsStakeholder ManagementProduct Strategy InfluenceCybersecurity Domain Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Qualitative ResearchUsability TestingWorkflow AnalysisConcept ValidationJourney MappingPersona DevelopmentCross-Product ResearchInformation ArchitectureData AnalysisUser Needs Identification
Soft Skills
Excellent CommunicationInfluencing SkillsCollaborationProblem-SolvingAdaptability
Industry Keywords
CybersecurityB2B SoftwareEnterprise SoftwareUser ExperiencePlatform TransformationInterconnected SystemsSecurity OperationsComplex Software EnvironmentsResearch-Centered CultureMulti-Product Ecosystems
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Lead strategic and hands-on UX research shaping Darktrace's cybersecurity platform
- Define and deliver a cross-product research roadmap with UX, Product and Engineering leaders
- Conduct qualitative and quantitative research, including interviews, contextual enquiry, usability testing, workflow analysis and concept validation
- Identify common user needs, behaviours and workflows across products
- Inform platform unification, navigation, information architecture and cross-product experience decisions
- Translate research findings into personas, journey maps, workflow models and strategic recommendations
- Establish scalable research practices and a research-centred culture
- Enable designers, product managers and engineers to build stronger customer understanding
- Work with senior stakeholders across a complex software environment
- Report to the Head of UX
Requirements
What you’ll need- Experienced UX researcher with a track record of influencing product strategy within complex software environments
- Strong experience leading foundational and strategic UX research within B2B, enterprise or technically complex software organisations
- Proven ability to influence product direction through evidence-based insights, working closely with Product, Design and Engineering teams
- Deep expertise in qualitative research methods
- Ability to identify patterns and opportunities across complex user needs and workflows
- Experience researching multi-product ecosystems, platforms or interconnected systems
- Understanding of how different user groups work across interconnected systems
- Excellent communication and stakeholder management skills
- Experience building or evolving UX research practices within a growing organisation
- Experience within cybersecurity, security operations or other highly technical domains would be advantageous
- Exposure to platform transformation initiatives or large-scale enterprise workflows would be advantageous
Benefits
Comp & perks- Investment in skills, learning and professional development opportunities
- Equal opportunity employment
- Reasonable accommodations for qualified individuals with disabilities