Technical Account Manager – 12-month contract

Darktrace

. Build trusted relationships with customer security and IT teams .

Posted 11/12/2026full-timeMelbourne • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer adoption and retention in cybersecurity environments, leveraging strong communication and stakeholder management skills to translate technical concepts into actionable insights. Proficient in analyzing product usage and providing strategic guidance to enhance customer health and value realization.

Highest-signal resume keywords

Customer Success ManagementCybersecurity UnderstandingTechnical Value RealizationStakeholder ManagementAdoption Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementSecurity OperationsThreat DetectionIncident ResponseCloud EnvironmentsSaaSNetworkingHealth ScoringAdoption AnalyticsMitigation Planning

Soft Skills

CommunicationPresentationCross-Functional CollaborationStakeholder EngagementTechnical Guidance

Tools & Technologies

Customer Success PlatformsAdoption Analytics ToolsHealth Scoring Systems

Industry Keywords

CybersecuritySOC WorkflowsTechnical SuccessCustomer Health ImprovementRenewal Governance

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Build trusted relationships with customer security and IT teams
Create technical success plans to drive platform adoption, reduce risk, and realize measurable value
Identify high-value cybersecurity use cases for daily security operations
Analyze product usage, engagement, and health indicators to identify adoption gaps, underutilization, and retention risks
Guide customers from deployment to active use, accelerating time-to-value and reducing handover friction
Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks
Provide technical health insights for renewal readiness, QBRs, growth discussions, and account strategy
Surface technical opportunities supporting expansion, upsell, and cross-sell activity with the Account Executive
Champion technical user feedback, risks, and success requirements internally
Collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals

Requirements

What you’ll need

3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar
Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
Ability to drive adoption, retention, technical value realization, and customer health improvement
Ability to translate complex technical concepts into clear, practical guidance
Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives
Strong communication, presentation, stakeholder management, and cross-functional collaboration skills
Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous

Benefits

Comp & perks

Eligible for Darktrace employee benefits, including health care and leave
Skills, learning, and career development opportunities
Equal opportunity employment
Reasonable accommodations for qualified individuals with disabilities