Technical Success Manager

Darktrace

. Build trusted relationships with customer security and IT teams .

Posted 9/15/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management with a focus on driving platform adoption, improving customer health, and translating technical concepts for diverse audiences. Proficient in enterprise cybersecurity, SaaS environments, and fostering strong relationships with technical stakeholders.

Highest-signal resume keywords

Customer Success ManagementEnterprise Cybersecurity KnowledgeTechnical Value RealisationStakeholder ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Success PlanningAdoption AnalyticsHealth ScoringThreat DetectionIncident ResponseSecurity OperationsIntegration ChallengesOperational Gap AnalysisUse Case IdentificationTechnical Health Insights

Soft Skills

Strong CommunicationPresentation SkillsConfidence Engaging with Technical LeadersStakeholder EngagementCollaboration Skills

Tools & Technologies

Customer Success PlatformsSaaSCloud InfrastructureNetworking ToolsSecurity Operations Center (SOC) Workflows

Industry Keywords

CybersecurityTechnical Account ManagementCustomer Health ImprovementRetention StrategiesTechnical Blocker Mitigation

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Build trusted relationships with customer security and IT teams
Create technical success plans to drive platform adoption, reduce risk, and realise measurable value
Identify high-value use cases for everyday security operations
Use product usage, engagement, and health indicators to identify adoption gaps, underutilisation, and retention risks
Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction
Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks
Provide technical health insights for renewal readiness, QBRs, growth discussions, and account strategy
Surface technical opportunities supporting expansion, upsell, and cross-sell activity with Account Executives
Champion technical users' feedback, risks, and success requirements internally
Travel at least 2 times per year

Requirements

What you’ll need

3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar
Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
Knowledge of driving adoption, retention, technical value realisation, and customer health improvement
Ability to translate complex technical concepts into clear, practical guidance
Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives
Strong communication, presentation, stakeholder management, and cross-functional collaboration skills
Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous

Benefits

Comp & perks

Commission with an 80/20 split
Professional development, skills, and learning opportunities
Reasonable accommodations for qualified individuals with disabilities