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Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes
- Create practical technical success plans to drive platform adoption, reduce risk, and realise measurable value
- Identify high-value use cases that embed the platform into everyday security operations
- Use product usage, engagement, and health indicators to identify adoption gaps, underutilisation, and retention risks
- Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction
- Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks
- Provide technical health insights for renewal readiness, QBRs, growth discussions, and account strategy
- Surface technical opportunities supporting expansion, upsell, and cross-sell activity with the Account Executive
- Champion technical users' feedback, risks, and success requirements internally
- Collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals
Requirements
What you’ll need- 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar
- Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
- Knowledge of driving adoption, retention, technical value realisation, and customer health improvement
- Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams
- Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives
- Strong communication, presentation, stakeholder management, and cross-functional collaboration skills
- Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable
- Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous
Benefits
Comp & perks- Investment in skills, learning, and career opportunities
- Equal opportunity employer
- Reasonable accommodations for qualified individuals with disabilities