Technical Success Manager

Darktrace

. Build trusted relationships with customer security and IT teams .

Posted 9/15/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer adoption and retention through technical success planning and health insights, while effectively communicating complex technical concepts to diverse stakeholders. Proficient in managing customer relationships and identifying opportunities for growth and expansion within enterprise cybersecurity and cloud environments.

Highest-signal resume keywords

Customer Success ManagementEnterprise CybersecurityTechnical Value RealizationStakeholder ManagementAdoption Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Success PlanningSecurity OperationsThreat DetectionIncident ResponseHealth Scoring

Soft Skills

Strong CommunicationPresentation SkillsCross-Functional Collaboration

Tools & Technologies

Customer Success PlatformsAdoption Analytics

Industry Keywords

SaaSNetworkingCloudInfrastructureSOC Workflows

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Build trusted relationships with customer security and IT teams
Create technical success plans to drive platform adoption, reduce risk, and deliver measurable value
Identify high-value use cases for everyday security operations
Monitor product usage, engagement, and health indicators to identify adoption gaps, underutilisation, and retention risks
Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction
Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks
Provide technical health insights for renewal readiness, QBRs, growth discussions, and account strategy
Surface technical opportunities supporting expansion, upsell, and cross-sell activity with the Account Executive
Represent technical users internally by communicating product feedback, risks, and success requirements
Partner with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals

Requirements

What you’ll need

3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar
Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
Ability to drive adoption, retention, technical value realisation, and customer health improvement
Ability to translate complex technical concepts into clear, practical guidance
Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives
Strong communication, presentation, stakeholder management, and cross-functional collaboration skills
Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous

Benefits

Comp & perks

Commission with 80/20 base-to-commission split
Remote work arrangement
Travel opportunities at least 2 times per year
Skills, learning, and professional growth opportunities
Reasonable accommodations for qualified individuals with disabilities