Technical Success Manager – Central

Darktrace

. Build trusted relationships with customer security and IT teams .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer adoption and retention in enterprise cybersecurity and SaaS environments, while effectively translating complex technical concepts for diverse stakeholders. Proven ability to build relationships and provide strategic insights that enhance customer health and drive measurable value.

Highest-signal resume keywords

Customer Success ManagementEnterprise Cybersecurity UnderstandingTechnical Value RealizationStakeholder ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementCloud EnvironmentsSaaS AdoptionThreat DetectionIncident ResponseHealth ScoringAdoption AnalyticsSecurity OperationsMitigation PlanningTechnical Guidance

Soft Skills

Strong CommunicationPresentation SkillsStakeholder EngagementCollaboration SkillsConfidence in Technical Discussions

Tools & Technologies

Customer Success PlatformsAdoption Analytics ToolsHealth Scoring Systems

Industry Keywords

CybersecurityNetworkingInfrastructureSOC WorkflowsTechnical BlockersOperational GapsRenewal Governance

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Build trusted relationships with customer security and IT teams
Create technical success plans to drive platform adoption, reduce risk, and deliver measurable value
Identify high-value use cases that embed the platform into daily security operations
Use product usage, engagement, and health indicators to identify adoption gaps, underutilisation, and retention risks
Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction
Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks
Provide technical health insights for renewal readiness, QBRs, growth discussions, and account strategy
Surface technical opportunities supporting expansion, upsell, and cross-sell activity with Account Executives
Represent technical users internally by communicating product feedback, risks, and success requirements
Collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals

Requirements

What you’ll need

3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar
Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
Ability to drive adoption, retention, technical value realisation, and customer health improvement
Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams
Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives
Strong communication, presentation, stakeholder management, and cross-functional collaboration skills
Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous

Benefits

Comp & perks

Commission with an 80/20 split
Skills, learning, and growth opportunities
Reasonable accommodations for qualified individuals with disabilities