Technical Success Manager – DACH

Darktrace

. Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes .

Posted 10/15/2026full-timeMunich • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on driving adoption, retention, and technical value realization in enterprise cybersecurity and SaaS environments. Proficient in translating complex technical concepts into actionable guidance while fostering collaboration across cross-functional teams.

Highest-signal resume keywords

Fluency In German And English3+ Years Experience In Customer-Facing RoleUnderstanding Of Enterprise CybersecurityExperience With Security OperationsFamiliarity With Customer Success Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementTechnical Value RealizationAdoption AnalyticsHealth ScoringThreat DetectionIncident ResponseTechnical GuidanceStakeholder ManagementIntegration PlanningOperational Gap Analysis

Soft Skills

Strong CommunicationPresentation SkillsCross-Functional CollaborationConfidence Engaging With Technical Leaders

Industry Keywords

SaaSCybersecurityNetworkingCloudInfrastructureSOC WorkflowsCustomer Health ImprovementTechnical BlockersRenewal GovernanceAccount Strategy

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes
Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value
Identify high-value use cases that make the platform part of everyday security operations
Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early
Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction
Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks
Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy
Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive
Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally
Collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals

Requirements

What you’ll need

Fluency in German and English is essential
3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar
Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
Ability to drive adoption, retention, technical value realisation, and customer health improvement
Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams
Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives
Strong communication, presentation, stakeholder management, and cross-functional collaboration skills
Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous

Benefits

Comp & perks

Investment in skills, learning and opportunities for professional growth
Equal opportunity employer
Reasonable accommodations for qualified individuals with disabilities