Technical Success Manager – French Speaking

Darktrace

. Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes .

Posted 10/2/2026full-timeCanadaMid-LevelSenior💰 CA$90,000 - CA$100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management by driving adoption, retention, and technical value realization in enterprise cybersecurity and SaaS environments. Proficient in translating complex technical concepts into actionable guidance while fostering collaboration among cross-functional teams.

Highest-signal resume keywords

Customer Success ManagementEnterprise CybersecurityTechnical Value RealizationStakeholder ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementSaaS AdoptionHealth ScoringAdoption AnalyticsThreat DetectionIncident ResponseSecurity OperationsNetworkingCloud InfrastructureTechnical Guidance

Soft Skills

Strong CommunicationPresentation SkillsStakeholder EngagementCollaboration SkillsConfidence in Technical Discussions

Tools & Technologies

Customer Success PlatformsAdoption Analytics ToolsHealth Scoring Systems

Industry Keywords

CybersecuritySaaSTechnical SuccessSOC WorkflowsOperational Gaps

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes
Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value
Identify high-value use cases that make the platform part of everyday security operations
Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early
Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction
Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks
Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy
Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive
Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally
Partner with security, IT, and technical stakeholders and collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals

Requirements

What you’ll need

Fluent in both French and English
3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar
Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
Ability to drive adoption, retention, technical value realisation, and customer health improvement
Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams
Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives
Strong communication, presentation, stakeholder management, and cross-functional collaboration skills
Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous

Benefits

Comp & perks

100% medical, dental and vision insurance, plus dependents
Paid parental leave
Life insurance
Employee Assistance Program