Associate User Support Analyst – Radiology IT

Dartmouth-Hitchcock Keene

. Provide frontline technical support in person, by telephone, via self-service tickets, or other communication venues .

Posted 10/13/2026full-timeLebanon • New Hampshire • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing frontline technical support for software and hardware issues, particularly in medical image sharing and distribution. Capable of effectively troubleshooting, documenting, and managing support tickets while collaborating with team members and utilizing problem management tools.

Highest-signal resume keywords

End-User SupportTicket ManagementTroubleshootingACD System UtilizationTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingTicket CreationFirst Call ResolutionTriageWorkflow ManagementProblem AnalysisService RestorationIssue EscalationModerately Complex Workflow Resolution

Soft Skills

CommunicationCustomer ServiceCollaborationOwnershipPresentation Skills

Tools & Technologies

Ticket Management SoftwareACD SystemProblem Management Tools

Industry Keywords

Medical Image SharingSupport TicketsEnd-User SupportTechnical SupportService Guidelines

About the role

Key responsibilities & impact

Provide frontline technical support in person, by telephone, via self-service tickets, or other communication venues
Document accurate assessments, analyze issues, troubleshoot effectively, and resolve or appropriately escalate issues
Monitor team work queues and take ownership of tickets according to priority and daily assignments
Provide customers with information, restore services, provide specific services according to guidelines, and escalate tickets to higher levels of support
Obtain pertinent information for ticket creation and provide customer-friendly resolutions
Provide analysis functions in support of special projects
Maintain proficiency with tools necessary to the role, including current software platforms for ticket and problem management
Utilize the ACD system within department guidelines
Network and collaborate with other IS teams
Present information in small group settings
Communicate the status of open problems or issues to concerned parties
Manage single-person projects as assigned from inception through completion using prescribed workflows
Perform other duties as required or assigned

Requirements

What you’ll need

High school diploma or equivalent preferred
Required Licensure/Certifications: None
Ability to provide end-user support for software and hardware issues related to medical image sharing and distribution
Ability to receive, document, and handle support tickets
Ability to provide information, attempt first call resolution, triage, and appropriately escalate complex imaging request issues
Ability to work as part of a team
Ability to troubleshoot and resolve or appropriately escalate moderately complex workflows and processes
Ability to use current software platforms for ticket and problem management
Ability to utilize the ACD (Automatic Call Distributor) system within department guidelines

Benefits

Comp & perks

Full-Time (30 to 40 hrs per week)