Dartmouth-Hitchcock Keene

Software Engineer

• Independently perform programming and analysis functions for developing and implementing new systems
• Revise existing systems and support special projects
• Support analysis, design, and development of technology programs of varying complexity and scope from abstract requirements
• Develop process improvements and effective solutions to operational issues
• Define problems, collect data, establish facts, draw valid conclusions, and propose viable alternatives
• Give formal presentations
• Manage small to medium scope projects from inception through completion, including developing, executing, and monitoring work plans and coordinating resources
• Mentor other employees
• Assist peers in identifying task priorities and meeting customer expectations
• Perform other duties as required or assigned

Senior Applications Systems Programmer Analyst – ERP

Support Engineer

• Provide frontline technical support in person, by telephone, via self-service tickets, and other communication venues
• Document, assess, troubleshoot, resolve, or appropriately escalate issues
• Monitor team work queues and take ownership of tickets according to priority and daily assignments
• Provide customer information, restore services, provide specific services, and escalate tickets
• Obtain pertinent information for ticket creation and provide customer-friendly resolutions
• Perform analysis supporting new or upgraded vendors, in-house systems, and special projects
• Generate reports and manipulate data
• Maintain proficiency with ticket and problem-management software platforms
• Update knowledge articles reflecting current information and workflows
• Utilize the ACD (Automatic Call Distributor) system
• Network and collaborate with other IS teams
• Present information to small and medium groups and communicate open-problem status
• Support process-improvement initiatives
• Manage individual or small-group projects from inception through completion
• Provide precepting, training, and assistance to team members
• Teach desktop software, specialized applications, and desktop-use classes
• Plan curriculum and training materials and improve training methodologies
• Perform other assigned duties

User Support Analyst II

• Independently perform programming and analysis functions for developing and implementing new radiology systems
• Revise existing systems and support special projects
• Support analysis, design, and development of technology programs with varying complexity and scope from abstract requirements
• Develop process improvements and solutions to operational issues
• Define problems, collect data, establish facts, draw valid conclusions, and propose viable alternatives
• Give formal presentations
• Manage small- to medium-scope projects from inception through completion, including developing, executing, and monitoring work plans and coordinating resources
• Mentor other employees and assist peers with task priorities and customer expectations
• Perform other duties as required or assigned

Senior Applications Systems Programmer Analyst – Radiology IT

Executive Assistant

• Answer telephone calls, screen and direct calls, provide directions, and take messages
• Schedule patients, manage calendars, schedule surgical procedures and ancillary services, and coordinate deposition scheduling
• Design, analyze, and coordinate master and other schedules
• Maintain, track, and send charts; provide scribing and administrative support to clinical staff
• Type letters, memoranda, manuscripts, grants, and other correspondence; compose and edit correspondence
• Create forms, spreadsheets, tables, charts, databases, and presentations
• Perform file and record management; prepare patient records and obtain new medical record numbers
• Complete and process reports, forms, reimbursements, authorizations, and pre-certifications
• Conduct on-the-job training and provide input into performance appraisals
• Direct the work of employees, work-study students, temporary staff, volunteers, and others
• Create meeting agendas and take minutes
• Coordinate conferences and meetings and make travel arrangements
• Track budgets, maintain records, address billing concerns, resolve patient billing issues, maintain bookkeeping and petty cash, collect patient payments, balance cash, and review billing sheets
• Prepare grants and negotiate outside contracts
• Perform other duties as required or assigned

Senior Clinical Secretary – Gastroenterology & Hepatology

Nurse

• Perform telephone triage using established protocols and sound nursing judgment
• Assess symptoms, prioritize patient needs, and determine appropriate care or follow-up
• Provide patient education, guidance, and reassurance
• Document all patient encounters in Epic EMR in real time
• Escalate urgent or emergent situations according to clinic and organizational policies
• Communicate with on-call providers, clinic teams, and patients to ensure continuity of care
• Contribute to safety, quality, and patient satisfaction within the triage team
• Utilize the nursing process to assess, diagnose, plan, implement, and evaluate individualized care plans
• Monitor patient status and modify or escalate care as necessary
• Advocate for patients and uphold autonomy, informed consent, and self-determination
• Manage relationships, mentor colleagues, and delegate care appropriately
• Prioritize and organize time to optimize patient outcomes
• Apply current evidence and standards to daily practice
• Contribute to research, quality improvement, and evidence-based practice
• Communicate effectively across practice formats and collaborate to produce positive outcomes
• Precept nursing students, residents, and healthcare team members
• Perform other duties as required or assigned

Registered Nurse, General Ambulatory Services, Part Time

• Provide high-quality, patient-centered care through telephone triage and clinical assessment
• Perform telephone triage using established protocols and sound nursing judgment
• Assess symptoms, prioritize patient needs, and determine appropriate care or follow-up
• Provide patient education, guidance, and reassurance
• Document patient encounters in Epic EMR in real time
• Escalate urgent or emergent situations according to clinic and organizational policies
• Communicate with on-call providers, clinic teams, and patients to ensure continuity of care
• Contribute to safety, quality, and patient satisfaction within the triage team
• Utilize the nursing process to assess, diagnose, plan, implement, and evaluate individualized care
• Monitor patient status and modify or escalate the plan of care as necessary
• Advocate for patients and uphold autonomy, informed consent, and self-determination
• Participate in practice governance, research, quality improvement, and evidence-based practice
• Manage interpersonal relationships and mentor colleagues
• Delegate care appropriately and prioritize time to optimize patient outcomes
• Communicate effectively across practice formats and partner with others to effect positive change
• Precept nursing students, nurse externs, nurse residents, clinical nurses, and healthcare team members
• Perform other duties as required or assigned

• Provide high-quality, patient-centered care through telephone triage and clinical assessment
• Perform telephone triage using established protocols and nursing judgment
• Assess symptoms, prioritize patient needs, and determine appropriate care or follow-up
• Provide patient education, guidance, and reassurance
• Document patient encounters in Epic EMR in real time
• Escalate urgent or emergent situations according to policies
• Communicate with on-call providers, clinic teams, and patients to ensure continuity of care
• Utilize the nursing process to assess, diagnose, plan, implement, and evaluate individualized care
• Monitor and evaluate practice to ensure safe patient care
• Contribute to research, quality improvement, and evidence-based practice
• Mentor and precept colleagues, students, and healthcare team members
• Perform other duties as required or assigned

• Schedule patients for same-day inpatient procedures
• Schedule patients for laboratory testing, ancillary services, physician appointments, ICD and pacemaker appointments, and outreach
• Notify patients about appointments, labs, testing, procedures, and preparation
• Notify physicians, technicians, and nurses about patients' special needs and situations
• Coordinate inpatient transfers and admissions
• Input and edit the master schedule
• Obtain and document authorizations and pre-certifications
• Coordinate daily procedure and weekly schedules
• Deliver day sheets, schedules, and procedure folders to physicians, nurses, labs, and the same-day department
• Process laboratory day sheets from the previous day
• Obtain films, reports, and patient histories
• Process, upload, and file reports
• Notify physicians of meetings, conferences, and patient procedure dates
• Maintain logs, code NNE reports, and run monthly reports
• Maintain stock of supplies, brochures, and forms
• Monitor and update rotaries
• Perform other duties as required or assigned

Senior Applications Systems Programmer Analyst – ERP

User Support Analyst II

Senior Applications Systems Programmer Analyst – Radiology IT

Senior Clinical Secretary – Gastroenterology & Hepatology

Registered Nurse, General Ambulatory Services, Part Time

Registered Nurse, General Ambulatory Services, Part Time

Registered Nurse, General Ambulatory Services, Part Time

Senior Clinical Secretary – Procedures, Radiation Oncology