Release of Information Specialist

Dartmouth-Hitchcock Keene

. Receive and respond to incoming requests for health information.

Posted 10/14/2026full-timeNashua • New Hampshire • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing health information requests while ensuring compliance with HIPAA regulations and maintaining patient confidentiality. Proficient in electronic medical records management and effective communication with both internal and external customers.

Highest-signal resume keywords

Health Information ManagementHIPAA ComplianceElectronic Medical RecordsMedical TerminologyCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health Information ProcessingRequest ValidationQuality ChecksData DocumentationInvoicing Accuracy

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsTeam CollaborationSound Judgment

Tools & Technologies

Electronic Tracking SystemElectronic Health Record System

Industry Keywords

Patient Privacy LawsFederal RegulationsState RegulationsMedical Records

About the role

Key responsibilities & impact

Receive and respond to incoming requests for health information.
Assist patients, process mail, respond to telephone and e-mail inquiries, and retrieve fax inquiries.
Provide customer service to internal and external customers.
Date stamp requests and highlight pertinent data.
Validate requests and authorizations according to company procedures and HIPAA regulations.
Document requests and update their status in the electronic tracking system.
Scan requests and authorizations into the electronic health record system.
Complete release of information requests accurately according to requests, procedures, and quality standards.
Perform quality checks for confidentiality, accuracy, and proper invoicing.
Organize workload and prioritize tasks to meet production goals.
Maintain knowledge of state and federal patient privacy laws, regulations, and facility procedures.
Perform other duties as required or assigned.

Requirements

What you’ll need

High school diploma or equivalent.
Familiarity with all aspects of medical records, including electronic medical records.
Knowledge of medical terminology and/or coding desired.
Excellent communication (both written and verbal), interpersonal and organization skills.
Ability to work as a team and use sound judgment in decision-making.
Required Licensure/Certifications: None.