Technical Support Specialist

Data Dimensions

. Monitor production systems, operational workflows, dashboards, alerts, and work queues to ensure timely processing and service delivery .

Posted 9/18/2026full-timeRemote • Wisconsin • United StatesMid-LevelSenior💰 $42,900 - $66,110 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational support capabilities, including troubleshooting, process documentation, and incident management. Proficient in analyzing operational workflows and collaborating with cross-functional teams to enhance service delivery and efficiency.

Highest-signal resume keywords

Operational SupportTroubleshooting SkillsProcess DocumentationAnalytical SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLDatabase KnowledgeReporting ToolsService Management PlatformsOperational Monitoring

Soft Skills

Problem-Solving SkillsWritten CommunicationVerbal CommunicationAttention to DetailOrganizational Skills

Tools & Technologies

Ticketing SystemsMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Industry Keywords

Production SupportApplication SupportOperational WorkflowsService Level AgreementsOperational Effectiveness

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Monitor production systems, operational workflows, dashboards, alerts, and work queues to ensure timely processing and service delivery
Troubleshoot and resolve routine operational and application-related issues using established procedures and support documentation
Perform daily operational support activities to maintain service levels and operational effectiveness
Review system activity, operational reports, and workflow queues to identify exceptions, processing delays, and recurring issues
Escalate complex incidents and production issues to appropriate technical or operational teams while maintaining communication and follow-up through resolution
Collaborate with business and technology teams to resolve production-related issues
Create, maintain, and update process documentation, knowledge base articles, troubleshooting guides, and standard operating procedures
Document incidents, service requests, issue resolutions, and operational activities in designated tracking systems
Assist with testing, validation, and implementation activities associated with system enhancements, process improvements, and production releases
Support operational reviews by providing information regarding recurring issues, service impacts, and workflow observations
Identify and communicate opportunities to improve operational efficiency, service quality, and process consistency
Adhere to established operational procedures, service level agreements, security requirements, and company policies

Requirements

What you’ll need

Associate degree in Information Technology, Business Administration, Computer Information Systems, or a related field; or equivalent combination of education and experience
0–3 years of experience in operations support, help desk, customer support, technical support, or a related role
Strong analytical and problem-solving skills
Ability to learn new systems, applications, and business processes quickly
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
Strong attention to detail and organizational skills
Experience working with ticketing systems or service management platforms preferred
Exposure to production support, application support, or operational monitoring environments preferred
Basic knowledge of databases, SQL, reporting tools, or system monitoring tools preferred
No certificates or licenses needed