Data Dimensions

IT Support

• Monitor production systems, operational workflows, dashboards, alerts, and work queues to ensure timely processing and service delivery
• Troubleshoot and resolve routine operational and application-related issues using established procedures and support documentation
• Perform daily operational support activities to maintain service levels and operational effectiveness
• Review system activity, operational reports, and workflow queues to identify exceptions, processing delays, and recurring issues
• Escalate complex incidents and production issues to appropriate technical or operational teams while maintaining communication and follow-up through resolution
• Collaborate with business and technology teams to resolve production-related issues
• Create, maintain, and update process documentation, knowledge base articles, troubleshooting guides, and standard operating procedures
• Document incidents, service requests, issue resolutions, and operational activities in designated tracking systems
• Assist with testing, validation, and implementation activities associated with system enhancements, process improvements, and production releases
• Support operational reviews by providing information regarding recurring issues, service impacts, and workflow observations
• Identify and communicate opportunities to improve operational efficiency, service quality, and process consistency
• Adhere to established operational procedures, service level agreements, security requirements, and company policies

Technical Support Specialist

Data Entry

• Operate a computer to transcribe data into a format suitable for computer processing
• Log into a computer and access work queues to review computer images of documents
• Code documents using an established list of codes
• Verify previously extracted information and make corrections as needed
• Adjust document orientation or lighting
• Reference work instructions as needed
• Attend mandatory meetings and trainings
• Perform other duties as assigned per business needs
• Train onsite for about 3 months before transitioning to a remote work-from-home position

Technical Support Specialist

Data Entry Operator II