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Technical Support Analyst – Junior
Data System. Provide initial assistance to users, working in Level I (L1) support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Level I support, effectively assisting users through various communication channels while maintaining accurate ticket logging and knowledge base updates. Exhibits strong organizational skills and adherence to company policies and procedures.
Highest-signal resume keywords
Bachelor's Degree In Business AdministrationCustomer Support Tools KnowledgeMicrosoft Office ProficiencyBasic Networking KnowledgeERP Systems Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Level I SupportTicket LoggingKnowledge Base ManagementBasic NetworkingUser Support
Soft Skills
TeamworkCommunicationAccountabilityOrganizationActive Listening
Tools & Technologies
Ticketing SystemsChat ToolsEmail SupportMicrosoft ExcelMicrosoft WordMicrosoft Outlook
Industry Keywords
Business Management SoftwareWork ProcessesManagement SystemsCustomer SupportTechnical Education
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide initial assistance to users, working in Level I (L1) support
- Assist customers by phone, chat, or email, providing Level I functional support
- Accurately log and classify tickets in the system
- Apply standardized procedures to resolve recurring errors and questions
- Escalate more complex tickets to Level II, providing a complete and clear history
- Update the knowledge base with simple and recurring solutions
- Comply with the policies, procedures, and standards relating to the company, work processes, and implemented management systems
- Maintain the order, safekeeping, and proper condition of materials, equipment, and documentation under your responsibility
- Keep the work area organized
- Perform other activities related to the role and work process procedures, as necessary
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Information Technology, or related fields
- Technical education
- Knowledge of Microsoft Office (Excel, Word, and Outlook)
- Knowledge of customer support tools (e.g., ticketing systems, chat, and email)
- Basic knowledge of networking, remote access, and user support
- Knowledge of ERP systems or business management software
- Teamwork
- Communication
- Accountability for deliverables and results
- Organization
- Active listening
Benefits
Comp & perks- Health insurance
- Dental insurance
- Childcare assistance
- Profit-sharing bonus (PLR)
- Transportation allowance
- Life insurance
- Guapeco – Pet health insurance
- Conexa – Telemedicine
- C4Life – Legal assistance
- C4Life – Financial assistance
- C4Life – Emotional support
- Meal voucher
- TotalPass