Data System

Ecommerce

• Serve as the business reference point and connect with the company’s strategy, Product and Development teams, and the market.
• Lead the Go-to-Market strategy across the customer base and act as a bridge to key partners.
• Structure and execute the Go-to-Market plan, including customer-base segmentation, value proposition, positioning, pricing, and launch timeline.
• Map and prioritize customers with the greatest adoption potential, including upsell and cross-sell opportunities.
• Create enablement materials for Sales, Customer Success, and Support, such as pitches, FAQs, playbooks, demos, and internal training.
• Monitor pilot customers and early adopters, gathering feedback and success stories.
• Define and track launch metrics, including adoption, activation, revenue, churn, NPS, and implementation time.
• Bring the customer and market perspective to Product and Development, translating business needs into problems, requirements, and use cases.
• Participate in backlog refinement, prioritization, and roadmap planning in line with the strategy.
• Analyze the market and competition and monitor e-commerce and logistics trends.
• Validate deliverables from a business perspective, including functional acceptance testing and acceptance criteria.
• Build business cases to support investment decisions regarding features and integrations.
• Act as the business contact for e-commerce platforms, marketplaces, integrators/OMS/hubs, and carriers.
• Lead negotiations, commercial and partnership agreements, and joint co-marketing, certification, and integration plans.
• Align technical and business priorities with partners in collaboration with the Development team.
• Monitor partnership and SLA performance and manage escalations.

E-commerce and Integrations Specialist