Technical Support Analyst, Mid-Level

Data System

. Provide technical support by resolving more complex tickets and actively contributing to improvements in support processes and workflows.

Posted 11/5/2026full-timeLimeira • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, ticket resolution, and process improvement while ensuring compliance with organizational standards. Proficient in analyzing customer needs and maintaining effective communication throughout the support process.

Highest-signal resume keywords

Technical SupportTicketing System (Movidesk)End-to-End Process TestingDatabase KnowledgeBusiness Administration Degree

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementIncident AnalysisLog InterpretationError MappingCorrective Action Guidance

Soft Skills

Customer CommunicationFollow-Up Management

Industry Keywords

Business AdministrationInformation TechnologyTax ConceptsInvoice IssuanceSATNFC-eSPED

About the role

Key responsibilities & impact

Provide technical support by resolving more complex tickets and actively contributing to improvements in support processes and workflows.
Assist customers, clearly and accurately recording tickets in the ticketing system (Movidesk).
Analyze and resolve questions, incidents, and service requests, ensuring efficient support aligned with customer needs.
Escalate more complex cases to higher support tiers, ensuring that all information recorded in the system is complete and accurate.
Identify improvements to processes and the knowledge base.
Conduct regular follow-ups on pending tickets to keep customers informed.
Comply with company policies, procedures, and standards related to the organization, work processes, and implemented management systems.
Maintain the order, safekeeping, and condition of materials, equipment, and documentation under your responsibility, as well as the organization of the workplace.
Perform other duties related to the role and work processes as needed.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Information Technology, or a related field.
Knowledge of the systems used by customers.
Knowledge of reading and interpreting logs to identify failures.
Experience with end-to-end process testing in a staging environment.
Knowledge of how to map error causes and provide guidance on corrective actions.
Basic knowledge of databases.
Basic knowledge of tax concepts (e.g., invoice issuance, SAT, NFC-e, SPED).

Benefits

Comp & perks

Medical insurance
Dental insurance
Childcare assistance
Profit sharing (PLR)
Meal allowance
Transportation allowance
Life insurance
Guapeco – Pet health insurance
Conexa – Telemedicine
C4Life – Legal assistance
C4Life – Emotional support
TotalPass
C4Life – Financial assistance