Incident Manager

Databricks

. Lead Databricks’ most critical production incidents .

Posted 11/2/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $115,700 - $198,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management and site reliability engineering for cloud-native systems, with a strong focus on technical root cause analysis, incident communication, and multi-team coordination. Proficient in cloud infrastructure and observability tools, ensuring effective response to high-severity incidents.

Highest-signal resume keywords

Incident ManagementSite Reliability EngineeringCloud Infrastructure (AWS, Azure, GCP)Log Analysis and DebuggingObservability Systems (Prometheus, Grafana, OpenTelemetry)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Incident ManagementSite Reliability EngineeringLog AnalysisDebuggingProgramming (Python, Go, Bash)Incident Playbooks DevelopmentCommunication TemplatesCloud InfrastructureObservability ToolsMetrics and Logging

Soft Skills

Contextual InterpretationEffective CommunicationMentoringCollaborationEmpathy

Tools & Technologies

DatadogElasticsearchSplunkCloud LoggingOpenTelemetryPrometheusGrafana

Industry Keywords

Cloud-Native SystemsProduction OperationsMulti-Team ResponseHigh-Severity IncidentsTechnical Communication

Tech Stack

Tools & technologies

AWSAzureCloudDistributed SystemsElasticSearchGoogle Cloud PlatformGrafanaPrometheusPythonSplunkGo

About the role

Key responsibilities & impact

Lead Databricks’ most critical production incidents
Coordinate multi-disciplinary response efforts across Databricks’ cloud-based services to rapidly mitigate impact and restore operations
Drive technical root cause analysis and reliability improvements
Collaborate with engineering teams to trace and document underlying causes across distributed systems, services, and data stores
Summarize key learnings, communicate action items, and ensure technical and procedural improvements are followed through
Own incident communications, including frequent updates to executives, engineering leadership, and support
Compose and publish accurate, timely, and empathetic customer-facing notifications
Mentor and train peers in incident communication and technical response disciplines

Requirements

What you’ll need

5+ years of experience in incident management, site reliability engineering, or production operations supporting large-scale, cloud-native systems
Proven ability to lead and coordinate high-severity incidents, including identifying impact, isolating fault domains, and managing multi-team response efforts
Strong understanding of cloud infrastructure (AWS, Azure, or GCP), including compute, networking, storage, and observability components
Deep expertise in log analysis and debugging
Familiarity with log aggregation and search tools such as Datadog, Elasticsearch, Splunk, Cloud Logging, or OpenTelemetry
Hands-on experience with observability systems, including metrics, logging, and tracing frameworks such as Prometheus, Grafana, and OpenTelemetry
Proficiency in at least one major programming or scripting language: Python, Go, or Bash
Experience developing and maintaining incident playbooks and communication templates
Excellent contextual interpretation and writing skills
Ability to summarize and communicate effectively to technical and business audiences
BS, Master's, or other advanced degree in Computer Science, Computer Engineering, or a related Engineering field
If access to export-controlled technology or source code is required, employment may depend on the employer's discretion regarding a U.S. government license

Benefits

Comp & perks

Eligibility for annual performance bonus
Equity
Comprehensive benefits and perks (specific regional details provided via Databricks benefits documentation)