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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Power BI, including semantic model design, DAX measures, and data warehousing principles. Proficient in delivering reporting solutions and training while ensuring compliance with security and data-handling standards.
Highest-signal resume keywords
Power BI Semantic Model DesignAdvanced DAX ExpertiseServiceNow ReportingData Warehousing SkillsBaseline Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Power BIDAXPower Query/MSQLDimensional ModellingPaginated ReportingIncremental RefreshPerformance TuningRow-Level SecurityStar Schema Design
Soft Skills
CommunicationFacilitationTrainingCollaborationStakeholder Engagement
Tools & Technologies
ServiceNowPower BI Report BuilderAI-Enabled Tools
Certifications & Qualifications
Baseline Clearance
Industry Keywords
ITSM DataSLA ConfigurationCMDBCatalogue StructuresReporting Environments
Tech Stack
Tools & technologiesITSMServiceNowSQL
About the role
Key responsibilities & impact- Design, build, test and support reporting solutions, including semantic models, dashboards, paginated reports and related Group Data deliverables in Power BI and ServiceNow
- Design, own and maintain Power BI semantic models, including model structure, DAX measures, refresh, row-level security and workspace/app deployment
- Facilitate metric definition workshops with process owners and service leadership
- Produce wireframes, agree measure definitions and targets, and translate them into build-ready specifications
- Coordinate and deliver reporting requests from requirements through to release
- Deliver reporting and dashboard training and support to internal teams and customer stakeholders
- Provide live demonstrations and recorded enablement material
- Use AI-enabled tools to accelerate development, testing, documentation and knowledge capture within security and data-handling standards
- Communicate technical concepts and complex information clearly to stakeholders at all levels, including service, finance and programme leadership
Requirements
What you’ll need- At least five years of experience designing, implementing and managing complex reporting environments in a corporate setting
- Experience building reporting over ITSM data, ideally ServiceNow, including incident, request, change, knowledge and event tables, SLA configuration, CMDB and catalogue structures
- Ability to reverse-engineer reporting logic from raw source tables
- Deep hands-on Power BI expertise, including semantic model design, advanced DAX, Power Query/M, row-level security, incremental refresh, performance tuning, and workspace/app deployment
- Paginated reporting with Power BI Report Builder is an advantage
- Strong dimensional modelling and data warehousing skills, including star schema design, fact and dimension granularity, and SQL against enterprise data sources
- Experience delivering to schedules, work plans and agreed performance requirements
- Baseline clearance required
- Must be an Australian citizen
- Must hold, or be eligible to obtain, Baseline clearance
Benefits
Comp & perks- Social events
- Chill-out spaces
- Remote working
- Flexi-hours
- Professional development courses
- Career development opportunities
- Collegial, flat-structured work environment
- Inclusive and welcoming workplace
- Supportive work environment
