Datacom

Security Engineer

• Design and implement CyberArk Endpoint Privilege Manager solutions across enterprise environments
• Assess endpoint privilege models and develop practical least-privilege approaches
• Configure application control, privilege elevation policies, threat protection, and endpoint security controls
• Gather business and technical requirements and translate them into secure EPM designs
• Develop technical documentation, implementation guides, operational procedures, and knowledge-transfer materials
• Partner with client and internal stakeholders to deliver successful implementations and ongoing optimisation
• Work with enterprise clients across discovery, solution design, implementation, optimisation, and operational uplift

Cybersecurity Consultant – CyberArk EPM

Product Manager

• Lead, mentor and develop a high-performing team of Product Managers
• Define and execute strategic product visions and roadmaps aligned with company objectives
• Drive customer and business value across existing and emerging products
• Own and optimise the end-to-end product lifecycle from discovery and ideation through delivery and continuous improvement
• Identify opportunities to increase recurring revenue and support market growth initiatives
• Build partnerships across Engineering, Design, Sales, Go-To-Market and Customer Success teams
• Champion customer-centric decision-making through customer insights and market understanding
• Establish a culture of accountability, collaboration and operational excellence
• Use product performance metrics and commercial insights to inform strategic decisions
• Ensure products are delivered to a high standard and achieve targeted commercial outcomes
• Champion integration of ITIL best practices and service management frameworks across the product portfolio
• Oversee the strategic roadmap for customer experience technologies and Service Desk tooling to enhance service delivery

General Manager – Product

General

• Work with customers to understand needs, translate business requirements and co-design Microsoft 365 solutions
• Prepare and deliver customer presentations, product demonstrations and workshops
• Design, configure, build and deploy solutions using SharePoint Online, Power Apps, Power Automate, Microsoft Teams, OneDrive and Microsoft Purview
• Deliver project tasks while managing scope, budgets, schedules and deliverables
• Produce solution designs, configuration guides, recommendation reports and as-built documentation
• Support architectural governance, peer reviews, risk assessment and technical standards
• Provide ongoing support within service levels, monitor performance, resolve issues and document incidents
• Design and support information-management practices including metadata, classification, document control, records management, retention, disposal, data loss prevention and access control
• Contribute to migration and modernisation activities using ShareGate and AvePoint where appropriate
• Support Microsoft 365 Copilot use-case discovery and readiness reviews
• Assist with Copilot demonstrations, workshops and training
• Contribute to basic Copilot Studio agent configuration, testing and documentation under guidance
• Build customer capability through demonstrations, training materials, training and knowledge transfer
• Provide scope and effort estimates for proposals and support presales activities
• Report progress, escalate issues and risks, and follow service-management and change/release processes
• Share knowledge and identify automation and AI opportunities
• Support occasional after-hours project or operational work when required

Solution Specialist

• Design and implement Delinea Privileged Access Management solutions, including Secret Server and related technologies
• Lead client workshops to gather business and technical requirements and translate them into secure PAM designs
• Configure and optimise credential management, session monitoring, password rotation, and privileged account governance controls
• Develop integrations with enterprise systems, including Active Directory, Entra ID, LDAP, SIEM, and identity platforms
• Create technical documentation, implementation artefacts, operational procedures, and knowledge-transfer materials
• Support PAM assessments, remediation activities, maturity uplift, and successful project delivery
• Work with enterprise clients across discovery, architecture, implementation, integration, and operational uplift
• Contribute to securing privileged identities, strengthening governance controls, and reducing risk

Cybersecurity Consultant – Delinea PAM

• Serve as the technical escalation point for Datacom’s Microsoft 365 Centre of Excellence
• Deliver a first-class experience for consumers of Modern Workplace services
• Guide the business and customers toward adoption and continuous improvement of the Microsoft 365 stack
• Deliver Microsoft 365 enablement and productivity outcomes for customers
• Support workloads spanning data, files, communications, collaboration, security, identity, and access management
• Provide technical solutions to clients across Australia
• Work across Microsoft identity management, Office 365 collaboration, video conferencing, competitor platforms, and email security/archive technologies

Senior M365 Specialist

Business Analyst

• Build and prioritise the backlog
• Facilitate all Scrum ceremonies
• Coordinate dependencies and timelines across business areas
• Drive timely delivery
• Remove blockers and protect the squad from outside distractions
• Maintain delivery plans and estimates
• Keep the programme informed of stream progress, risks, dependencies and delays
• Work closely with other Iteration Managers on shared APIs
• Ensure release activities are planned and executed correctly
• Support an API integration squad

Senior Business Analyst – Agile Delivery

Data Analyst

• Lead the design and delivery of modern data platforms and enterprise data warehouse solutions
• Gather and clarify customer requirements through stakeholder workshops
• Design relational and dimensional data models across complex data environments
• Deliver Snowflake-based data solutions, including EDW migrations and integrations
• Design and develop ETL/ELT pipelines and data integration solutions
• Optimise data platforms for performance, scalability, and cost
• Develop Power BI solutions, semantic models, and self-service analytics
• Support CI/CD, Git integration, DevOps, and deployment automation
• Provide technical documentation, knowledge transfer, and customer guidance
• Work closely with customers and Datacom's Data & Analytics team to design, build, and optimise scalable data solutions

Data & Analytics Consultant

Consultant

• Design, implement, and document complex middleware platforms
• Design, build, and implement middleware platforms and systems to agreed specifications
• Provide input into high-level and detailed designs
• Deliver services on time and to budget
• Evaluate customer business needs and contribute to strategic planning
• Provide advice, consultancy, and thought leadership to customers
• Identify and advise management of potential problems and follow-on business opportunities
• Assist with sales proposals
• Liaise with customers during preliminary installation and testing
• Lead defined projects and mentor team members
• Collaborate with customer, technical, business, project management, and vendor stakeholders to deliver outcomes

Middleware Consultant

• Ensure all contracted services are delivered to clients in accordance with contracts
• Act as the single point of contact for customers regarding contracted services
• Align customer requirements and expectations with Datacom’s service levels
• Support customers end to end
• Work with Service Delivery Managers to support Datacom’s larger customer base
• Manage contracts and commercial matters
• Support service management and operational delivery
• Manage virtual teams
• Handle financial management
• Manage customer relationships and customer satisfaction
• Produce reports
• Drive continual service improvement and innovation

Service Delivery Coordinator

Software Engineer

• Create and maintain robust desktop Standard Operating Environments (SOE) for customers
• Enable remote support and standardisation across diverse IT landscapes
• Work closely with customers to transform their businesses using cloud-first productivity and collaboration solutions
• Support customers’ digital transformation journeys
• Provide expert advice and develop ongoing processes
• Drive continuous improvement in customer environments
• Act as a point of escalation for endpoint engineering matters
• Provide mentoring and coaching to engineers
• Respond to changing customer, technology, and internal stakeholder requirements
• Work independently on competing priorities and as part of a team
• Manage budgets, schedules, work plans, and performance requirements
• Build strong customer and stakeholder relationships

Endpoint Engineering Architect

• Lead the technical delivery of large-scale data platform and business intelligence solutions
• Design, implement and own delivery of robust Data Platform and Insight solutions
• Work with client business users to identify consulting opportunities
• Elicit stakeholder requirements through workshop facilitation
• Contribute to technical architecture, design and delivery of modern data and insight platforms
• Provide thought leadership on data management and integration recommendations
• Design relational and dimensional data models across different data domains and industries
• Design and deploy AI solutions for data migration, data modelling, application modernisation and data warehouse migrations
• Perform performance tuning and optimisation on data platforms and insight solutions
• Manage development lifecycles using source code management tools and AI modernisation techniques
• Design and develop customised self-service solutions using Power BI
• Provide technical documentation, end-user training and knowledge-transfer services
• Collaborate with client stakeholders, Principal Consultants, Practice Leads and Project Managers

Senior Consultant – Data & Analytics

• Provide Configuration Management support for Service Configuration Managers
• Act as subject matter support for Service Configuration Management customers
• Execute delivery of customers’ Configuration Management services
• Manage customer relationships as part of the team governing CMDB accuracy
• Contribute to managed services contract outcomes
• Contribute to Service Improvement for the Configuration Management Service
• Support delivery of an accurate CMDB
• Transition new customers to the Configuration Management Service
• Ensure Configuration Management plans, processes, and procedures are followed, documented, implemented, and communicated
• Govern and validate updates to Configuration Items within the CMDB
• Check for changes requiring updates, update and create desktop assets, and action asset update requests in the CMDB
• Contribute to accurate customer reporting
• Escalate and highlight CMDB exceptions
• Provide customer service according to Datacom’s Configuration Management service delivery methodology and processes
• Interpret Data Inventory technology outputs and provide analysis and reporting
• Liaise with service management and customer teams to define and execute Configuration Management standards, processes, procedures, plans, and controls

Service Configuration Management Analyst

Project Manager

• Collaborate with customers to execute Cybersecurity, Infrastructure & Network projects
• Lead project scoping and planning efforts
• Manage project teams to deliver tailored customer solutions
• Manage stakeholder expectations, risks, and issues throughout the project lifecycle
• Ensure project governance and reporting requirements are met
• Handle invoicing and related billing activities
• Mentor and guide project management team members
• Drive Agile ways of working using standardised tool sets
• Take on varied roles within Datacom as required to meet business needs and broaden business understanding

Senior Project Manager

Billing Specialist

• Support Billing Operations through analysis, reporting, and commercial insight
• Manage complex projects
• Administer projects
• Handle project billing
• Manage project financials, including budgets, billing rules, revenue recognition rules, work in progress (WIP), and deferred revenue
• Review project setup in SuiteProjects Pro to ensure accurate revenue and margin reporting
• Identify and investigate project setup or data issues affecting reporting quality or commercial outcomes
• Support the Team Manager and Team Leads with financial acumen
• Collaborate with the Project, Process & Reporting Analyst, Revenue Team, Finance, and business stakeholders
• Contribute to improvements in reporting, data quality, and analytical processes
• Support ad hoc analysis and reporting requests
• Mentor the team

Project Billing Specialist – Accountant, Assistant Accountant

• Ensure effective delivery of high-quality Hardware Asset Management services
• Administer Hardware Asset Management activities daily
• Ensure compliance with Datacom and customer HAM policies, processes, and procedures
• Ensure delivery teams, customers, and process participants adhere to HAM processes aligned with customer requirements and ITIL Best Practices
• Implement and manage the Configuration Management System, including CMDB and AMDB
• Maintain asset information in the AMDB/CMDB to deliver IT services
• Coordinate hardware lifecycle logistics, including collection, replacement, return, and disposal of laptops
• Document, review, update, and publish HAM policies, processes, procedures, work instructions, user guides, and customized appendices
• Lead audits and collaborate with internal and external stakeholders to ensure accurate data
• Provide consulting advice and assist customers in identifying HAM solutions for business requirements
• Own end-to-end hardware request management processes and lead regular forums with process participants
• Implement processes to ensure all deployed devices are recorded in the HAM tool
• Work with internal procurement teams and stakeholders to deliver business requests
• Develop and maintain asset management processes and procedures
• Monitor and manage HAM process compliance, customer SLAs, KPIs, and health reporting
• Escalate and document HAM service risks with SDM and account teams, include them in customer reports, and track them in Customer Operations Risk Registers