Delivery Lead

Datacom

. Coordinate the successful delivery of modern applications .

Posted 9/15/2026contractWellington • New ZealandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating modern application delivery, utilizing Azure DevOps for work management and tracking, and managing change requests through Cherwell. Strong stakeholder engagement and communication skills are essential for facilitating customer-facing engagements and ensuring seamless service handover.

Highest-signal resume keywords

Azure DevOps ExperienceCherwell ITSM FamiliarityProject CoordinationStakeholder EngagementService Management Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Work ManagementDelivery TrackingChange Request ManagementService Request ManagementProject DeliveryAgile MethodologiesTechnical Change ManagementFinancial Management PracticesNetwork ConceptsCloud Network Services

Soft Skills

Communication SkillsFacilitation SkillsReporting SkillsTeam AdministrationCustomer Service

Tools & Technologies

Azure DevOpsCherwellITIL Foundation

Certifications & Qualifications

ITIL CertificationProject Management CertificationAgile CertificationScrum Certification

Industry Keywords

Service DeliveryTechnical Infrastructure ProjectsService Management PracticesCustomer-Facing EngagementsChange Management Process

Tech Stack

Tools & technologies

AzureCloudITSM

About the role

Key responsibilities & impact

Coordinate the successful delivery of modern applications
Work closely with the Product Owner as the primary point of contact between technical teams and the App Mod team
Manage and maintain work items and delivery plans using Azure DevOps
Update and track user features and delivery activities within Azure DevOps
Raise, manage and coordinate Change Requests and Service Requests through Cherwell
Monitor request progress and ensure timely approvals, implementation and closure
Facilitate communication between delivery and technical teams
Track risks, issues, dependencies and delivery milestones, escalating where required
Provide regular status reporting on project progress, service requests and change activities
Support resource coordination, sprint planning and prioritisation of delivery activities
Ensure delivery processes, governance requirements and operational procedures are followed
Work with customers to plan, oversee and complete discrete professional services engagements
Act as the conduit between teams or business units to ensure seamless service handover with appropriate processes and documentation
Liaise with stakeholders to identify change windows and construct communications regarding changes and service impacts
Assist with project closures and financial clearance
Support team administration to maximise productivity

Requirements

What you’ll need

Experience with Azure DevOps (ADO) for work management and delivery tracking
Familiarity with Cherwell ITSM for Change and Service Request management
Background in service delivery, customer service or administration
Experience with customer-facing engagements, chairing meetings and facilitating workshops
Experience in project coordination or case management
Strong stakeholder engagement, communication and reporting skills
Good understanding of the Technical Change Management Process
Broad understanding of technical infrastructure projects and related technology dependencies
Understanding of financial management practices
Knowledge of Service Management Practices and Processes
Knowledge of project delivery, Agile methodologies and service management practices
Current or eligible for NZSIS security clearance (NZDF security clearance can be obtained)
In-depth knowledge of ITIL Foundation is nice to have
Experience supporting teams in the deployment of Enterprise Network Solutions or similar is nice to have
Diploma in Information Technology, Business Administration or a related discipline is nice to have
ITIL Certification is nice to have
Project Management Certification is nice to have
Agile or Scrum certification is nice to have
Broad understanding of Network, Network Security and Cloud Network concepts, products and services is nice to have

Benefits

Comp & perks

Ongoing learning, certifications, and career development opportunities
Access to industry-leading learning platforms and future skills training
Recognition programmes that celebrate great work
Great employee discounts and financial wellbeing benefits
Meaningful work that makes a real impact
Parental leave
Wellbeing support
Employee benefits