Functional Consultant

Datacom

. Provide functional support for Dynamics 365 Finance, investigating and resolving incidents, problems and service requests within agreed SLAs .

Posted 11/11/2026full-timeMelbourne • AustraliaMid-LevelSenior💰 NZ$110,000 - NZ$150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing functional support for Dynamics 365 Finance, with strong analytical and problem-solving skills to translate business needs into practical solutions. Proficient in ITSM processes and building productive customer relationships while ensuring accurate documentation and continuous improvement.

Highest-signal resume keywords

Dynamics 365 Finance SupportITSM ProcessesAnalytical Problem-SolvingCustomer Relationship ManagementISV Solutions Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dynamics 365 FinanceGeneral LedgerAccounts PayableAccounts ReceivableFinancial ReportingExFlow Invoice ProcessingContinuous Improvement InitiativesTesting and Release ManagementPower PlatformSupply Chain Management

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCustomer EngagementRelationship BuildingClear Documentation

Tools & Technologies

Azure DevOpsLifecycle Services (LCS)Power Platform Admin ToolsService Management ToolITSM Tool

Certifications & Qualifications

ITIL CertificationDynamics 365 Finance Functional Consultant AssociateEquivalent ITSM Qualification

Industry Keywords

Finance FunctionalityIncident ManagementProblem ManagementChange ManagementRequest Management

Tech Stack

Tools & technologies

AzureITSM

About the role

Key responsibilities & impact

Provide functional support for Dynamics 365 Finance, investigating and resolving incidents, problems and service requests within agreed SLAs
Support and troubleshoot ISV solutions, including ExFlow invoice processing and approval workflows
Handle user queries, security and access requests, data fixes, configuration changes, and month-end and period-end support
Identify, scope and deliver continuous improvements and minor enhancements
Follow and promote ITSM best practice across incident, problem, change, request and knowledge management
Keep tickets and documentation accurate and up to date
Work with customers, technical teams and Datacom colleagues to analyse issues, translate business needs into practical solutions, and support testing and release activities
Build strong customer relationships, communicate progress and root cause clearly, and identify opportunities for additional services

Requirements

What you’ll need

Experience supporting Dynamics 365 Finance (or Dynamics AX) in a functional consultant or application support role
Sound knowledge of core finance functionality such as general ledger, accounts payable, accounts receivable, banking, fixed assets and financial reporting
Working knowledge of ITSM processes (e.g. incident, problem, change and request management) and experience using a service management tool
Strong analytical and problem-solving skills, with the ability to diagnose issues and translate business needs into practical solutions
Strong verbal and written communication skills, including clear documentation and customer updates
Ability to engage confidently with end users, technical teams and stakeholders at all levels and build productive customer relationships
Knowledge of ISV solutions, particularly ExFlow (nice to have)
Experience with other D365 modules, including Supply Chain Management, or the Power Platform (nice to have)
Experience with Azure DevOps, Lifecycle Services (LCS) or Power Platform admin tools, and with testing and release management (nice to have)
Experience delivering minor enhancements and continuous improvement initiatives in a support environment (nice to have)
ITIL certification or equivalent ITSM qualification (nice to have)
Relevant Microsoft certifications, e.g. Dynamics 365 Finance Functional Consultant Associate (nice to have)
Bachelor’s degree in Business, IT, Accounting, Finance or a related discipline (nice to have)

Benefits

Comp & perks

Paid parental leave
24/7 Employee Assistance Programme (DataCare)
Ongoing learning, certifications, and career development opportunities
Access to industry-leading learning platforms and future skills training
Recognition programmes that celebrate great work
Great employee discounts and financial wellbeing benefits
Meaningful work that makes a real impact
Wellbeing support