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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading the full product lifecycle, from concept to market delivery, with a strong focus on strategic product planning and execution. Proven ability to drive revenue growth and value creation through customer insights, market analysis, and effective stakeholder management.
Highest-signal resume keywords
Product Lifecycle ManagementITIL Framework ApplicationCross-Functional Team LeadershipCustomer Experience TechnologyData-Driven Decision Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Roadmap DevelopmentStrategic Product PlanningRevenue Growth StrategiesProcess ImprovementPerformance Measurement
Soft Skills
Coaching and MentoringStakeholder ManagementCollaborationAccountabilityLeadership Development
Tools & Technologies
Service Desk ToolsCustomer Experience TechnologiesIT Service Management (ITSM)Commercial Service Delivery ModelsProduct Performance Metrics
Industry Keywords
Managed IT OutsourcingOperational ExcellenceMarket Growth InitiativesCustomer-Centric Decision MakingITIL Best Practices
Tech Stack
Tools & technologiesITSMGo
About the role
Key responsibilities & impact- Lead, mentor and develop a high-performing team of Product Managers
- Define and execute strategic product visions and roadmaps aligned with company objectives
- Drive customer and business value across existing and emerging products
- Own and optimise the end-to-end product lifecycle from discovery and ideation through delivery and continuous improvement
- Identify opportunities to increase recurring revenue and support market growth initiatives
- Build partnerships across Engineering, Design, Sales, Go-To-Market and Customer Success teams
- Champion customer-centric decision-making through customer insights and market understanding
- Establish a culture of accountability, collaboration and operational excellence
- Use product performance metrics and commercial insights to inform strategic decisions
- Ensure products are delivered to a high standard and achieve targeted commercial outcomes
- Champion integration of ITIL best practices and service management frameworks across the product portfolio
- Oversee the strategic roadmap for customer experience technologies and Service Desk tooling to enhance service delivery
Requirements
What you’ll need- Extensive experience leading the full product lifecycle from concept through to market delivery and optimisation
- Demonstrated success managing product roadmaps and aligning initiatives to broader business goals
- Experience leading and developing product management teams
- Strong stakeholder management skills with the ability to build influence across multiple business functions
- Experience working in cross-functional environments including engineering, sales, go-to-market and customer success teams
- Strong commercial awareness, including understanding product performance and business outcomes
- Proven experience in managed IT outsourcing environments, with a strong understanding of commercial service delivery models
- Demonstrated expertise in ITIL and IT service management (ITSM) principles
- Deep knowledge of modern Service Desk operations and customer experience technologies
- Strategic product planning and execution
- Customer insight and market analysis
- Revenue growth and value creation
- Roadmap development and prioritisation
- Coaching, mentoring and leadership development
- Process improvement and operational excellence
- Data-driven decision making and performance measurement
- Managed IT outsourcing strategy and service design
- ITIL framework application and continuous improvement
- Service Desk and customer experience technology ecosystems
Benefits
Comp & perks- Social events
- Chill-out spaces
- Remote working
- Flexi-hours
- Professional development courses
- Opportunities to learn and develop your career
- Collegial, flat-structured work environment
- Recognition and value for contributions