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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management and commercial administration skills, with a focus on enhancing customer experience and supporting compliance and operational processes. Proficient in Microsoft Office tools and capable of managing multiple priorities effectively.
Highest-signal resume keywords
Customer Relationship ManagementCommercial AdministrationContract AdministrationMicrosoft Office SkillsStrong Written And Verbal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent OrganisationTime ManagementProblem-SolvingCustomer-First Mindset
Tools & Technologies
Microsoft OutlookMicrosoft TeamsMicrosoft ExcelMicrosoft Word
Industry Keywords
Customer OnboardingCustomer OffboardingData Centre OperationsStakeholder ManagementService DeliveryOperational ProcessHealth And Safety Requirements
About the role
Key responsibilities & impact- Coordinate customer requests and ensure follow-through to completion
- Monitor shared team inboxes and help prioritise customer enquiries
- Assist with customer onboarding and offboarding activities
- Support customer portal administration and account maintenance
- Assist with reporting, contract renewals, pricing reviews, and other commercial activities
- Work with Operations, Sales, Customer Success, and Service Delivery teams
- Identify opportunities to improve processes and enhance customer experience
- Support compliance, security, and health and safety requirements
- Build customer relationship management, commercial administration, contract administration, IT infrastructure, data centre operations, stakeholder management, service delivery, operational process, enterprise customer support, and business communication skills
Requirements
What you’ll need- Australian or New Zealand Citizen
- Available to work full-time
- Able to commence work as soon as possible
- Studying or recently completed a degree in Business, Commerce, Management, Marketing, Communications, Information Systems, Information Technology, or a related discipline
- Strong written and verbal communication skills
- Customer-first mindset
- Excellent organisation and time management skills
- Ability to juggle multiple priorities
- Strong problem-solving skills
- Confidence working with a variety of stakeholders
- Good Microsoft Office skills, including Outlook, Teams, Excel, and Word
- Previous data centre experience is not required
Benefits
Comp & perks- Paid parental leave
- 24/7 Employee Assistance Programme (DataCare)
- Ongoing learning, certifications, and career development opportunities
- Access to industry-leading learning platforms and future skills training
- Recognition programmes that celebrate great work
- Great employee discounts and financial wellbeing benefits
- Meaningful work that makes a real impact
- Mentoring, structured development opportunities, and hands-on experience
- Dedicated Early Careers Team support for the first 12 months
- Induction, mentoring, events, extra resources, and career opportunities through the Early Careers Programme