Hardware Asset Manager

Datacom

. Ensure effective delivery of high-quality Hardware Asset Management services .

Posted 9/23/2026full-timeSydney • AustraliaMid-LevelSenior💰 A$95,000 - A$130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Hardware Asset Management, including the administration of policies, processes, and compliance with ITIL Best Practices. Proficient in managing hardware lifecycle logistics and stakeholder collaboration to ensure effective delivery of IT services.

Highest-signal resume keywords

Hardware Asset ManagementEnd User Compute DeliveryProcess ImprovementStakeholder ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration Management SystemCMDBAMDBPolicy DocumentationProcess ImplementationContinuous Service ImprovementHardware Audit ParticipationExcel Data AnalysisKPI MonitoringRisk Management

Soft Skills

Analytical ThinkingEffective CommunicationNegotiation SkillsAutonomous WorkCollaboration

Tools & Technologies

HAM ToolDatabase Software

Certifications & Qualifications

Australian Citizenship

Industry Keywords

ITIL Best PracticesHardware Lifecycle LogisticsService Level AgreementsQuality ProcessesMatrixed Organisation

About the role

Key responsibilities & impact

Ensure effective delivery of high-quality Hardware Asset Management services
Administer Hardware Asset Management activities daily
Ensure compliance with Datacom and customer HAM policies, processes and procedures
Ensure delivery teams, customers and process participants follow HAM processes aligned with customer requirements and ITIL Best Practices
Implement and manage the Configuration Management System, including CMDB and AMDB
Maintain asset information in the AMDB/CMDB to deliver IT services
Coordinate hardware lifecycle logistics, including collection, replacement, return and disposal of laptops
Document, review, update and publish HAM policies, processes, procedures, work instructions, user guides and customised appendices
Lead audits and collaborate with internal and external stakeholders to ensure accurate data
Provide consulting advice and assist customers in identifying HAM solutions for business requirements
Own end-to-end hardware request management processes and lead regular forums with process participants
Ensure all deployed devices are recorded in the HAM tool
Work with internal procurement teams and stakeholders to deliver business requests
Develop and maintain asset management processes and procedures
Monitor and manage HAM process compliance, customer SLAs, KPIs and health reporting
Escalate and document risks affecting HAM services and track them in customer operations risk registers

Requirements

What you’ll need

Australian Citizenship required
Strong End User Compute delivery experience
Understanding of end-to-end hardware request and deployment processes
Strong understanding of process operating frameworks, quality processes and methodologies
Experience creating, documenting, maintaining and implementing policies, processes and procedures
Experience participating in a continuous service improvement plan
Experience participating in a Hardware audit
Ability to analyse large amounts of data in Excel or alternative database software
Strong stakeholder management expertise
Ability to drive process improvement across a diverse and heavily matrixed organisation
Ability to work autonomously and recognise when to collaborate and escalate
Analytical thinking and ability to analyse detailed reporting
Ability to effectively present, communicate, negotiate and interact at all management levels, including Technical Staff, Management and Senior Leadership

Benefits

Comp & perks

Flexible and hybrid working options
Paid parental leave
24/7 Employee Assistance Programme (DataCare)
Ongoing learning, certifications, and career development opportunities
Access to industry-leading learning platforms and future skills training
Recognition programmes that celebrate great work
Great employee discounts and financial wellbeing benefits
Meaningful work that makes a real impact
Wellbeing support
Employee benefits