Senior Solution Advisor – Workplace

Datacom

. Drive hands-on presales solutioning for complex Workplace and Modern Workplace opportunities from qualification and discovery through solution development, costing, approvals and proposal submission .

Posted 11/12/2026full-timeNorth Sydney • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and delivering comprehensive Workplace solutions, leveraging Microsoft 365 and associated technologies while ensuring alignment with security and operational standards. Capable of translating complex requirements into clear proposals and documentation, with a strong focus on commercial viability and customer engagement.

Highest-signal resume keywords

Microsoft 365 ExpertiseSolution DevelopmentProposal DocumentationWorkplace Security UnderstandingCommercial Pricing Capability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution ArchitectureEnd-User ComputingManaged ServicesMicrosoft IntuneIdentity And Access ManagementDevice Lifecycle ManagementCollaboration ServicesHybrid And Cloud-Based EnvironmentsSolution CostingAnalytical Problem-Solving

Soft Skills

Excellent Communication SkillsStakeholder EngagementCoordination Without AuthorityPlanning CapabilityCustomer Discovery Facilitation

Tools & Technologies

Microsoft AzureWorkplace Support ServicesService Desk IntegrationAutomation TechnologiesModern Endpoint Capabilities

Industry Keywords

Workplace SolutionsCommercial ModelsService RenewalsTransformationsContract Transitions

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Drive hands-on presales solutioning for complex Workplace and Modern Workplace opportunities from qualification and discovery through solution development, costing, approvals and proposal submission
Translate customer business, user, technical, commercial and operational requirements into clear and supportable Workplace solution designs
Develop solutions across Microsoft 365, endpoint management, end-user computing, device lifecycle, collaboration, identity, mobility and workplace support services
Build solution cost models and pricing inputs, documenting assumptions, dependencies, risks and exclusions
Prepare high-quality responses and artefacts, including high-level designs, service descriptions, solution narratives, Statements of Work and pricing
Coordinate technical specialists, service delivery, sales, commercial and other service lines to deliver end-to-end Workplace solutions
Lead and participate in customer discovery workshops and presentations
Review proposed solutions for alignment with Datacom architecture, security, operational supportability and delivery standards
Incorporate emerging Workplace technologies, including AI, automation and modern endpoint capabilities
Ensure Workplace solutions are costed, approved, supportable and maintainable throughout their lifecycle
Provide technical and commercial input into service renewals, transformations, migrations and contract transitions
Identify opportunities to improve employee experience, service efficiency, security and automation
Provide peer guidance and share expertise without formal people-management accountability
Promote a health and safety culture aligned with Datacom policy

Requirements

What you’ll need

At least seven years of broad IT experience, including substantial experience in Modern Workplace, end-user computing, managed services, solution architecture or presales
Demonstrated experience owning solution development and proposal deliverables for large or complex Workplace opportunities
Strong knowledge of the Microsoft Modern Workplace ecosystem, particularly Microsoft 365 and associated workplace technologies
Experience with Microsoft 365, Microsoft Intune and endpoint management, Windows endpoint environments, identity and access management, collaboration and productivity services, device lifecycle and end-user computing, mobility, and workplace support and service desk integration
Strong commercial and pricing capability, including solution costing, assumptions, risks, margin considerations and managed-services trade-offs
Ability to produce architecture and proposal documentation including solution overviews, SORs, SOWs, HLDs, service descriptions and tender responses
Strong understanding of workplace security and the relationship between identity, devices, applications, data and user access
Experience with hybrid and cloud-based enterprise environments, particularly Microsoft Azure and Microsoft 365
Understanding of managed services commercial models, including project pricing, recurring services, fixed-price and time-and-materials engagements
Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, commercially persuasive customer propositions
Strong analytical, planning and problem-solving capability
Ability to coordinate multiple technical and commercial contributors without formal line-management authority
Confidence engaging customer stakeholders across technical, operational and executive audiences

Benefits

Comp & perks

Paid parental leave
24/7 Employee Assistance Programme (DataCare)
Ongoing learning, certifications, and career development opportunities
Access to industry-leading learning platforms and future skills training
Recognition programmes that celebrate great work
Great employee discounts and financial wellbeing benefits
Meaningful work that makes a real impact