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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical expertise in cloud and enterprise infrastructure solutions, with a focus on automation, operational efficiency, and service improvement. Capable of providing technical consultation and support while managing complex incidents and risks effectively.
Highest-signal resume keywords
Cloud ArchitectureWindows Server ManagementPowerShell ScriptingMicrosoft Azure AdministrationStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems EngineeringInfrastructure SupportVirtualisation PlatformsEnterprise ApplicationsCloud Services ManagementSSL/TLS ManagementPatchingFirmware ManagementAutomation ToolingTechnical Troubleshooting
Soft Skills
Customer EngagementWritten CommunicationVerbal CommunicationTeam CollaborationProactive Mindset
Tools & Technologies
Microsoft AzureAWSActive DirectoryWeb Application FirewallsApplication ProxiesDatacom Health and Safety PoliciesTechnology RoadmapsEnterprise Infrastructure TechnologiesProductivity PlatformsChange Management Processes
Certifications & Qualifications
Microsoft Azure Administrator (AZ-104)RHCSAMCSECloud/Security Certifications
Industry Keywords
Managed ServicesProfessional ServicesOperational Best PracticesContinuous Service ImprovementPrivate Cloud ProvisioningPublic Cloud ProvisioningAutomation CultureService ViabilityTechnical Risks ManagementOperational Records Management
Tech Stack
Tools & technologiesAnsibleAWSAzureCitrixCloudFirewallsVMware
About the role
Key responsibilities & impact- Design, implement, maintain, and continually improve enterprise infrastructure and cloud solutions
- Drive an automation-first culture to improve customer experience, operational efficiency, and service viability
- Provide technical support and operational expertise through remote channels within agreed SLAs
- Troubleshoot and resolve complex issues across cloud, infrastructure, operating systems, virtualisation, and productivity platforms
- Identify, manage, and escalate complex incidents and technical risks through resolution
- Monitor platform performance, reliability, and security, identifying automation and service enhancement opportunities
- Provide technical consultation, guidance, and subject matter expertise across infrastructure, cloud, and productivity technologies
- Contribute to technology evaluations, testing, roadmap development, and continuous service improvement
- Implement approved changes in compliance with change management and operational processes
- Maintain operational records, documentation, and reporting
- Collaborate across technical and project teams to deliver customer outcomes, projects, and strategic initiatives
- Improve products, services, automation, education, and customer adoption of technology solutions
- Support Datacom’s health and safety culture and policies
- Mentor others, promote best practices, contribute to technology roadmaps, and provide leadership on infrastructure and cloud operations
Requirements
What you’ll need- 6+ years’ experience in systems engineering, infrastructure support, professional services, or managed services
- Strong technical expertise across Windows Server, Active Directory, Azure, Entra ID, Enterprise Applications, Web Application Firewalls (WAFs), Application Proxies, and enterprise infrastructure technologies
- Experience supporting and managing enterprise operating systems, hardware, storage, virtualisation platforms, and cloud services
- Working knowledge of Microsoft Azure and AWS, including cloud architecture, operational best practices, and platform strategies
- Experience in private and public cloud provisioning and orchestration, with a focus on automation and scalable infrastructure deployment
- Strong scripting and automation capabilities, including PowerShell and infrastructure automation tooling
- Solid understanding of systems administration, networking, software, and hardware operations, with at least 2 years of hands-on experience managing enterprise platforms and environments
- Experience with SSL/TLS and PKI certificate management, systems monitoring, patching, firmware management, and platform maintenance
- Strong understanding of operational support, testing, technology lifecycle management, and continuous service improvement
- Ability to analyse complex technical issues, troubleshoot effectively, and deliver practical, business-focused solutions
- Strong stakeholder management and customer engagement skills
- Excellent written and verbal communication skills
- Ability to work effectively in large, collaborative teams while managing competing priorities
- Proactive mindset focused on innovation, automation, service improvement, and operational excellence
- Relevant industry certifications such as Microsoft Azure Administrator (AZ-104) or equivalent cloud certifications are highly regarded
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline is desirable
- Nice-to-have certifications or experience include Microsoft, Red Hat, VMware, Azure, AWS, RHCSA, MCSE, Ansible, VMware ESXi, Citrix, desktop virtualisation, Red Hat, Ubuntu, CentOS, SUSE, Solaris, Microsoft 365, and cloud/security certifications
Benefits
Comp & perks- Paid parental leave
- 24/7 Employee Assistance Programme (DataCare)
- Ongoing learning, certifications, and career development opportunities
- Access to industry-leading learning platforms and future skills training
- Recognition programmes that celebrate great work
- Great employee discounts and financial wellbeing benefits
- Meaningful work that makes a real impact
- Wellbeing support
- Employee benefits