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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technology adoption strategies, customer enablement programs, and change management principles to drive customer success and maximize technology utilization. Proficient in creating adoption roadmaps and success metrics that align with customer objectives and vendor best practices.
Highest-signal resume keywords
Technology AdoptionCustomer SuccessChange ManagementCISCO SolutionsAdoption Roadmaps
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Enablement ProgramsAdoption CampaignsSuccess MetricsWorkflow OptimisationData Analysis
Soft Skills
Stakeholder EngagementCommunicationCollaborationAnalytical Capability
Tools & Technologies
Digital Collaboration TechnologiesNetworking Technologies
Industry Keywords
Customer LifecycleTechnology UtilisationOperational EfficienciesValue RealisationVendor Best Practices
About the role
Key responsibilities & impact- Lead development and execution of customer adoption strategies to maximise technology utilisation, engagement and return on investment
- Guide customers through behaviour change, workflow optimisation and value realisation initiatives
- Partner with sales, delivery and vendor teams to create adoption roadmaps, success plans and measurable business outcomes
- Design and deliver customer enablement programmes, workshops, training sessions, communications plans and adoption campaigns
- Gather and translate customer requirements, workflows and success criteria into actionable adoption plans
- Develop adoption reporting, insights and success metrics to demonstrate customer value and support continuous improvement
- Support customers through technology lifecycle initiatives, driving platform consumption, business adoption and long-term customer success
- Identify and showcase productivity improvements, operational efficiencies, technology optimisation and commercial benefits
- Align adoption frameworks, communications and materials with vendor best practices, governance requirements and customer objectives
- Collaborate across sales, delivery, product and vendor teams throughout the customer lifecycle
- Share adoption expertise and best practices to support internal capability growth
Requirements
What you’ll need- 5+ years' experience in technology adoption, customer success, change management or a related discipline
- Demonstrated experience delivering customer enablement programmes, workshops, training initiatives and adoption campaigns
- Experience navigating complex customer environments and engaging with a broad range of stakeholders
- Proven experience creating adoption roadmaps, success plans and reporting against measurable outcomes
- Experience working with major technology vendors and customer success frameworks will be highly regarded
- Strong understanding of technology adoption methodologies, change management principles and customer success frameworks
- Strong understanding of CISCO Solutions
- Broad knowledge of digital collaboration, networking technologies and user-centric transformation practices
- Strong understanding of how technology adoption contributes to customer outcomes, lifecycle growth and long-term business value
- Ability to articulate technical and commercial benefits to executive and operational stakeholders
- Strong analytical capability with the ability to derive insights from adoption data and success metrics
- Ability to translate technical capability into tangible business outcomes and customer value
Benefits
Comp & perks- Social events
- Chill-out spaces
- Remote working
- Flexi-hours
- Professional development courses
- Career development opportunities
- Inclusive and welcoming workplace
- Collegial, flat-structured work environment