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Lead Delivery Manager
Datacor, Inc.. Lead delivery of complex, high-visibility client implementations across ERP, MES/WMS, CRM, and related Datacor solutions .
Tech Stack
Tools & technologiesERPPMP
About the role
Key responsibilities & impact- Lead delivery of complex, high-visibility client implementations across ERP, MES/WMS, CRM, and related Datacor solutions
- Serve as lead point of contact for complex client implementations
- Own planning and scheduling, including scope, milestones, dependencies, and timelines
- Manage budgets, resourcing, risks, forecasting, change control, and contingency planning
- Coordinate implementation, technical services, solution architecture, product, and development teams
- Conduct executive status meetings and manage senior stakeholder relationships
- Resolve complex customer inquiries, complaints, and delivery escalations
- Anticipate delivery issues and risks using business insights and factual conclusions
- Negotiate requirements, scope changes, and alternative solutions
- Improve delivery methodologies, templates, and tools
- Maintain relationships across Sales, Optimization, Support, Product, and key clients
- Stay current on ERP trends, technologies, and process manufacturing and distribution best practices
- Coach, review, delegate, and mentor delivery staff
- Lead resolution of difficult delivery problems and foster continuous improvement
Requirements
What you’ll need- Bachelor’s degree in business administration, accounting, finance, computer science or relevant area; a combination of education and relevant work experience will be considered.
- Minimum 5-7 years’ experience in ERP software delivery or implementation, including leading complex, multi-workstream projects
- Proven track record of delivering large implementations on time and on budget
- Experience with ERP, MES/WMS, or CRM implementations in process manufacturing or distribution preferred
- Excellent verbal, written, and presentation skills
- Strong analytical and problem-solving skills
- Advanced organizational, project management, and budget management skills
- Exceptional time management skills across multiple concurrent engagements
- Superb computer literacy with Word, Excel, PowerPoint, Outlook, and project management tools
- PMP or equivalent project management certification a plus
- Demonstrated success coaching, reviewing, and delegating work to other delivery or project staff
- Highly skilled at presenting complex information to senior-level audiences, negotiating solutions, and building consensus
- Recognized as a trusted delivery leader by clients and internal stakeholders
- Communicates directly, delivers clear feedback and direction, and inspires others