Developer Advocate – Service Management

Datadog

. Act as a subject matter expert for service management, including incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation .

Posted 9/21/2026full-timePortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service management practices, including incident response and operational automation, while effectively communicating and presenting technical content. Proficient in using monitoring and incident management tools to enhance system reliability and performance.

Highest-signal resume keywords

Incident ResponseService ManagementDatadogPublic SpeakingScripting Languages

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Platform EngineeringSite Reliability EngineeringDevOps EngineeringSoftware DevelopmentIncident ManagementAPIsIaaS Cloud ServicesContainersScriptingProgramming

Soft Skills

Effective CommunicationCoachingStorytellingContent CreationSelf-Driven Learning

Tools & Technologies

DatadogPagerDutyOpsgenieIncident.ioRootlyJira Cloud PlatformCortexServiceNowJira Service Management

Industry Keywords

DevOpsMonitoringObservabilitySecurityITSMSREIncident-Response Communities

Tech Stack

Tools & technologies

CloudITSMJavaScriptNode.jsOpen SourcePythonServiceNowGo

About the role

Key responsibilities & impact

Act as a subject matter expert for service management, including incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation
Create content through demos, public speaking, blogging, documentation, webinars, open source, research reports, and other mediums
Build Datadog's reputation as a leader in DevOps, Monitoring, Observability, and Security
Partner with product engineering teams to build compelling demos
Coach internal engineering teams on effective communication and presentation
Interface with open source communities to drive key messaging and develop new Datadog integrations
Contribute to the product through feedback, documentation, or code

Requirements

What you’ll need

Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer or Software Developer, with hands-on experience as an on-call/incident responder and running production systems in complex IT environments
Strong understanding of core service-management practices, including incident response, on-call, post incident reviews, and SLOs
Experience using tools such as Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex, or similar
Approximately 2+ years of experience in storytelling and creating compelling content
Publicly available writing samples, blog posts, demos, or recordings of presentations on technical topics
Comfortable with at least one scripting and programming language, such as Node.js, Python, Go, or bash
Familiarity with APIs, IaaS cloud services, and containers
Self-driven exploration and education on new technologies and languages
Hands-on ITSM platform experience with ServiceNow or Jira Service Management is a bonus
Active membership in SRE, DevOps, or incident-response communities is a bonus

Benefits

Comp & perks

High income earning opportunities based on individual performance
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
Sales training in MEDDIC and Command of the Message
Intradepartmental mentor and buddy program for in-house networking
An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
Access to Inclusion Talks, our Internal panel discussions
Free, global Spring Health benefits for employees and dependents age 6+
Competitive global benefits
Giving programs