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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service orientation and multitasking ability while providing first-level support and managing ticketing systems. Proficient in troubleshooting, problem-solving, and maintaining documentation in a fast-paced IT helpdesk environment.
Highest-signal resume keywords
Customer Service OrientationTroubleshooting SkillsTicketing System ManagementMultitasking AbilityBilingual Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticket ClassificationIncident ManagementKnowledge Database MaintenanceService Level Agreement MonitoringRemote Access Support
Soft Skills
TeamworkCommunication SkillsActive ListeningPhone Etiquette
Industry Keywords
IT HelpdeskCustomer SupportFirst-Level SupportService RequestsProblem-Solving
About the role
Key responsibilities & impact- Resolve errors and malfunctions via remote access
- Prioritize, classify, and document issues in the ticketing system
- Forward unresolved tickets to appropriate support units
- Manage and monitor tickets within service level agreements
- Maintain and document the knowledge database
- Provide first-level support to users and IT staff
- Receive and process inquiries via phone or email
- Record, categorize, and prioritize incidents and service requests
- Escalate requests to second-level support, vendors, or manufacturers when necessary
- Track ticket progress throughout its lifecycle and keep customers informed
Requirements
What you’ll need- Strong customer service orientation and multitasking ability
- Excellent teamwork and communication skills
- Proper phone etiquette and active listening
- Strong troubleshooting and problem-solving skills
- Ideally, several years of experience in customer support or IT helpdesk
- Very good English
- Very good German and at least one of the following languages: Czech, Dutch
- Ability to set priorities, classify tickets, and document them
Benefits
Comp & perks- Opportunity to gain hands-on IT experience
- Open and collegial company culture with a trusting work atmosphere
- Flat hierarchies and short decision-making paths
- Individual training opportunities and exciting professional challenges
- Flexible working hours to support work-life balance
- Attractive and modern work environment, including remote work options (Poland only)
- Social benefits