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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in supporting IT networks with a strong focus on firewalls, complemented by knowledge of automation tools and network management systems. Proficient in developing service improvement strategies and maintaining comprehensive documentation for network environments.
Highest-signal resume keywords
Firewall KnowledgeFortinet CertificationNetwork Management ToolsAnsible AutomationITIL Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network TroubleshootingError AnalysisRoot Cause AnalysisService Improvement StrategiesDocumentation SkillsPython ProgrammingAPI KnowledgeProxies KnowledgeIDS/IPS SystemsFirewall Log Analysis
Soft Skills
Motivation to LearnCommunication Skills
Tools & Technologies
FortinetForcepointPalo AltoSophosMerakiHPE Network ProductsNagiosZabbixHP IMCNetwork Nodemanager
Certifications & Qualifications
Fortinet FCPFortinet FCSS
Industry Keywords
IT NetworksFirewallsITILISO 20000Service Architecture
Tech Stack
Tools & technologiesAnsibleFirewallsPython
About the role
Key responsibilities & impact- Plan and implement modern network technologies
- Professionally support IT networks, focusing on firewalls
- Provide 2nd- and 3rd-level support for network-related questions
- Troubleshoot and resolve faults in network environments
- Perform error analysis and root cause analysis
- Develop strategies for service improvement
- Document service architecture across various network environments
- Create and maintain customer-specific service and operating documentation, including operating manuals and CMDB links
Requirements
What you’ll need- Several years of professional experience supporting IT networks, particularly firewalls
- Very good firewall knowledge with appropriate certification (Fortinet FCP or FCSS)
- Knowledge of Fortinet, Forcepoint, Palo Alto, and Sophos desirable
- Basic knowledge of Meraki and HPE network products ideally
- Good knowledge of proxies, web application firewalls, IDS/IPS systems, and firewall log analyzers
- Knowledge of Ansible, Python, and APIs on network components for automation
- Experience with network management tools such as Nagios, Zabbix, HP IMC, and Network Nodemanager
- Familiarity with ITIL and ISO 20000
- Business-fluent English, written and spoken
- German language skills desirable
- Motivation to learn new things and familiarize oneself with new topics
Benefits
Comp & perks- Individual training opportunities
- Diverse development opportunities
- Personal mentor
- Flat hierarchies
- Strong feedback culture
- Regular performance reviews
- Flexible working hours
- Option to work remotely
- Height-adjustable desks
- At least 2 monitors per workstation
- State-of-the-art offices
- Company sponsorship for sporting events
- Necessary sporting equipment through the DATAGROUP store
- Special leave days
- Company health insurance