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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in supporting IT networks with a strong focus on firewalls, complemented by proficiency in automation using Ansible and Python. Possesses the ability to troubleshoot complex network issues and develop strategies for service improvement while maintaining comprehensive documentation.
Highest-signal resume keywords
Firewall KnowledgeFortinet FCP CertificationNetwork TroubleshootingAnsible AutomationITIL Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network SupportError AnalysisRoot Cause AnalysisService Improvement StrategiesFirewall Log AnalysisProxies KnowledgeWeb Application FirewallsIDS/IPS SystemsAPIs for Network ComponentsDocumentation Creation
Soft Skills
Motivation to LearnBusiness-Fluent EnglishGerman Language Skills
Tools & Technologies
FortinetForcepointPalo AltoSophosMerakiHPE Network ProductsNagiosZabbixHP IMCNetwork Nodemanager
Certifications & Qualifications
Fortinet FCP CertificationFortinet FCSS Certification
Industry Keywords
IT NetworksNetwork TechnologiesService ArchitectureCMDBISO 20000
Tech Stack
Tools & technologiesAnsibleFirewallsPython
About the role
Key responsibilities & impact- Plan and implement modern network technologies
- Professionally support IT networks, focusing on firewalls
- Act as a 2nd- and 3rd-level support contact for network-related questions
- Troubleshoot and eliminate faults in network environments
- Perform error analysis and root cause analysis
- Develop strategies for service improvement
- Document service architectures for various network environments
- Create and maintain customer-specific service and operating documentation, including operating manuals and CMDB links
Requirements
What you’ll need- Several years of professional experience supporting IT networks, particularly firewalls
- Very good firewall knowledge with appropriate Fortinet FCP or FCSS certification
- Knowledge of Fortinet, Forcepoint, Palo Alto, and Sophos desirable
- Basic knowledge of Meraki and HPE network products ideally
- Good knowledge of proxies, web application firewalls, IDS/IPS systems, and firewall log analyzers
- Knowledge of Ansible, Python, and APIs on network components for automation
- Experience with Nagios, Zabbix, HP IMC, and Network Nodemanager
- Familiarity with ITIL and ISO 20000
- Business-fluent English, written and spoken
- German language skills desirable
- Motivation to learn new things and familiarize yourself with new topics
Benefits
Comp & perks- Individual training opportunities
- Diverse development opportunities
- Personal mentor
- Flat hierarchies
- Strong feedback culture
- Regular performance reviews
- Flexible working hours
- Option to work remotely
- Height-adjustable desks
- At least 2 monitors per workstation
- Spaces to meet and retreat in state-of-the-art offices
- Sponsorship for participation in sporting events
- Necessary sporting equipment through the company's DATAGROUP store
- Special leave days
- Company health insurance