IT Service Desk Agent

DATAGROUP

. Professionally receive incoming software and hardware incidents in an enterprise customer environment .

Posted 9/24/2026full-timeHamburg • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong IT support capabilities with a focus on incident management, error analysis, and remote assistance. Proficient in Windows 11 and Microsoft Office 365, with excellent communication skills in German and English.

Highest-signal resume keywords

Incident ManagementError AnalysisRemote SupportWindows 11 ProficiencyMicrosoft Office 365 Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ProcessingTicketing System ManagementPrioritizationClassificationDocumentation

Soft Skills

Team CollaborationCommunication

Certifications & Qualifications

Vocational Training in IT

Industry Keywords

IT SupportEnterprise EnvironmentFirst-Line AssistanceEscalation Procedures

About the role

Key responsibilities & impact

Professionally receive incoming software and hardware incidents in an enterprise customer environment
Process incidents in the ticketing system, including prioritization, classification, and documentation
Perform error analysis and initiate appropriate measures
Provide first-line assistance and offer solutions via remote support
Escalate incidents to second-level or other downstream support teams where necessary

Requirements

What you’ll need

Affinity for IT and enjoyment of working as part of a team
Very good written and spoken German (minimum C1 level)
Good English skills are an advantage
Confident working with Windows 11 and Microsoft Office 365
Completed vocational training in IT or professional experience in IT support (preferred)

Benefits

Comp & perks

Central location with excellent transport connections in the heart of Hamburg
Support for employee well-being from an in-house company psychologist
Subsidy for computer glasses
ITIL Foundation certification offered after successfully completing the probationary period
Subsidy for the Deutschlandticket
“JobRad” bicycle leasing
Subsidy for company pension plans
Remote working possible one day per week after the probationary period
On-site fitness studio with a personal trainer and yoga classes
Sponsorship of participation in sporting events
Modern office building with height-adjustable desks at every workstation
“Employees recruit employees” bonus upon successful hiring of a referred candidate
Attractive discounts through Corporate Benefits
Regular company events, such as summer parties and Christmas celebrations
Positive, respectful work environment on an equal footing