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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling software and hardware incidents in an enterprise environment, with strong troubleshooting skills and proficiency in ticketing systems. Fluent in German and capable of providing remote support while collaborating effectively within a team.
Highest-signal resume keywords
IT Support ExperienceIncident ManagementTroubleshooting SkillsWindows 11 ProficiencyGerman Language Skills (C1)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ProcessingTroubleshootingTicketing System ManagementRemote SupportDocumentation
Soft Skills
Team CollaborationCommunication
Tools & Technologies
Microsoft Office 365
Certifications & Qualifications
Vocational Training in IT
Industry Keywords
Enterprise Customer EnvironmentFirst-Line AssistanceIT Affinity
About the role
Key responsibilities & impact- Professionally handle incoming software and hardware incidents in an enterprise customer environment
- Process incidents in the ticketing system, including prioritization, classification, and documentation
- Perform troubleshooting and initiate appropriate measures
- Provide first-line assistance and offer solutions via remote support
- Escalate incidents to downstream support teams where necessary
Requirements
What you’ll need- Completed vocational training in IT or professional experience in an IT support environment
- Very good written and spoken German skills, at least C1 level
- Good English skills are an advantage
- Confident use of Windows 11 and Microsoft Office 365
- Strong affinity for IT
- Willingness to work as part of a team
Benefits
Comp & perks- Individual training opportunities and diverse career development prospects
- Support for personal and professional development
- ITIL Foundation certification upon successful completion of the probationary period
- Subsidy for the Deutschlandticket
- JobRad bicycle leasing
- Contribution toward an occupational pension plan
- Mobile working possible one day per week after the probationary period
- On-site fitness studio with personal trainer and yoga classes
- Sponsorship of participation in sporting events
- Subsidy toward prescription computer glasses
- Support from an in-house occupational psychologist
- Modern office building equipped with height-adjustable desks
- Employee referral bonus upon successful hiring
- Attractive discounts through Corporate Benefits
- Regular company events, such as summer parties and Christmas celebrations
- Positive, respectful workplace culture on an equal footing